JOB DESCRIPTION

As part of our Human Resources team, you'll help us attract, hire and retain the top talent we need to achieve our bold vision. You'll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We're seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best.

In this position...

The HR Shared Service Specialist works under general direction and acts as a trusted People First (Ford's HR support team) representative to local colleagues and employees in the Dearborn, Michigan region. Through the cultivation of deep relationships, contextual knowledge within their assigned team, and the application of process/policy expertise, this role will support the resolution of complex, detailed, and highly visible HR-related inquiries, transactions, escalations, and projects. Essential responsibilities include modeling customer service excellence and proactively developing solutions that enhance employee experiences and systemically solve process challenges.

• Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and/or complex (e.g., paycheck discrepancies, final pay disbursement, leaves of absences, position changes, etc.).
• Leverage critical thinking skills and curiosity to deeply understand contextual nuance and anticipate issues, downstream impacts, and connection points to other processes to deliver work with excellence.
• Liaise between/delegate action (when appropriate) to People First colleagues and key partners (e.g., Benefits, Payroll, Mobility, etc.). Monitor closely to ensure efficient and accurate resolution.
• Participate in the delivery of special projects and initiatives. Such projects include organizational designs which require mass position changes/HCM data alignment, job architecture, position management, and other data clean-up and integrity maintenance exercises (e.g., work location alignment). These may require varied reporting needs that become nuanced by organization.
• Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams/functions.
• Develop a deep understanding of the assigned CHRO's team and customer groups, including attending HR team meetings, to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues.
• Model customer service excellence to the broader People First Team, including sharing learnings and best practices.