Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific Inc., we provide a dynamic and encouraging environment where your contributions are highly valued. As a Field Service Engineer, you will deliver outstanding service to our customers and play a vital role in ensuring the smooth operation and maintenance of our CMD products. That will directly influence our customers' success in their research and development projects.

Key Responsibilities:

• Work independently to support CMD products through installations, customer trainings, on-site diagnostics and repair services, preventative maintenance, and application methodology delivery.
• Provide remote technical assistance and consultation to customers, ensuring issues are resolved exceptionally.
• Accurately document field service activities, including installation reports, repair reports, and preventative maintenance reports, and submit them promptly through the required system.
• Follow DOA and Hot Account procedures to report issues to related functions and collaborate with teams to solve them.
• Implement key account strategies for high-profile customers and maintain robust relationships with industry opinion leaders.
• Share experience and methodology of product services and applications with colleagues to improve team support capacity.
• Assist service sales to win more service orders and contribute to our ambitious growth targets.
• Actively participate in PPI projects to continuously optimize work quality and efficiency.

• BS degree or equivalent experience in analytical chemistry, chemical engineering, machinery, electronics, or relevant majors.
• Two years or more of working and operational experience with ICP, ICPMS, and AAS, along with proficiency in computer knowledge.
• Preference will be given to those with 2+years field service experience of ICP, ICPMS and AAS, previous experience in installing, servicing, and application support of analytical instrumentation.
• Strong determination and interest in diagnosing and solving problems related to hardware and applications of ICP, ICPMS, and AAS.
• Ability to work independently with effective interpersonal skills.
• Effective oral and written communication skills in both English and Chinese (Mandarin).