Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting, Office

Job Description

What Makes This Opportunity Unique

At Thermo Fisher Scientific Inc., we are offering an outstanding opportunity for a dedicated Field Service Engineer to join our world-class team in Bergamo. You will have the chance to work with brand new technology and collaborate with hardworking professionals dedicated to making the world healthier, cleaner, and safer.

Job Responsibilities

As a Field Service Engineer, you will be responsible for:

• Supporting the configuration and setup of instrumentation and application methods requested by the client.
• Ensuring the flawless operation of equipment by providing necessary materials such as accessory racks, test dongles, and bottles.
• Managing quality procedures related to pre-sales activities and technical support.
• Conducting end-user training courses on the OPTILITE instrument and related middleware.
• Providing support to clients in handling reports and technical/application problem-solving.
• Addressing customer requests and complaints efficiently and successfully implementing solutions.
• Maintaining and updating technical documentation, including technical sheets and information forms.
• Configuring third-party controls and defining VEQ requirements based on customer needs.
• Continuously researching, analyzing, evaluating, and recommending improvements for application specifications and procedures.
• Managing and closing work orders, cases, and complaints in IFS.
• Planning interventions according to the quality manual and IFS guidelines.
• Keeping the digital archive updated with installation, maintenance, intervention, and training records.
• Supporting clients during experiments and specific applications.

• A proven track record in field service engineering.
• Strong problem-solving skills and the ability to handle technical and application issues.
• Experience in managing quality procedures and technical documentation.
• Excellent communication and training skills.
• The ability to work collaboratively in a team-oriented environment.
• Dedication to continuously improve processes and provide outstanding customer support.
• region to cover: centre of Italy