Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), No eye contacts allowed; prescriptive glasses will be provided, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Job Description

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated Engineer II, Field Service to join our team. As a world-class leader in serving science, Thermo Fisher Scientific's mission is to enable our customers to make the world healthier, cleaner, and safer. With our outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services, we are here to support our customers in solving complex analytical challenges and improving patient health.

• Provide exceptional technical service, installation, operation, training, and repair of specialized equipment, with a focus on LCMS product service support.
• Undertake product installation on client premises and deliver training and technical advice on instrument use.
• Investigate difficulties and solve faults arising from operation or utilization, ensuring flawless performance.
• Act as a liaison between customers, Sales, and Marketing, ensuring effective communication and collaboration.
• Monitor repairs, warranty coverage, and make suggestions for product improvements.
• Schedule and carry out planned maintenance calls and perform regular customer visits.
• Make recommendations regarding spare parts and assist with equipment monitoring.

• Bachelor/Master of Science in Chemistry/Biochemistry, Engineering, or equivalent background, with consideration given to candidates with proven experience.
• 2-3 years of Field Service Engineering experience, preferably in the pharmaceutical industry or with a research background.
• LCMS experience is essential.
• Proficient in written and verbal communication skills in both Chinese and English.
• Exceptionally organized, with a keen eye for detail and adept at effectively prioritising multiple tasks.
• Excellent communication abilities ideal for a role that involves interacting with others.
• Self-motivated and proactive in technical and support approach.
• Proficient with Microsoft Office.