Work Schedule
Other

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific Inc., we believe in challenging work, fostering a culture of performance, quality, and innovation. As a valued member of our successful and growing global organization, you will be encouraged to demonstrate your dedication, hard work, and ability to think creatively. With revenues exceeding $40 billion and the industry's largest investment in research and development, we provide our professionals with the resources and opportunities to make significant contributions to the world.

As a Field Service Engineer - Semiconductors, you will have the unique chance to work in a global company committed to enhancing the human condition and advancing research across industries. Our innovative systems and valuable services enable our customers to carry out revolutionary scientific research and develop techniques that could lead to significant achievements.

• Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
• Solve a wide range of hardware and/or software problems of varying complexity.
• Coordinate work schedule with colleagues, service operations, and management.
• Instruct customers on the use of our instruments to ensure safe and effective operations.
• Provide proactive and responsive technical support via telephone and email, ensuring successful customer use of our instrumentation.
• Produce accurate and timely reports, including service and expense reports.
• Ensure the highest level of Customer Experience, driving customer satisfaction and loyalty.
• Provide sales leads to account managers.
• Provide feedback to support teams for documentation improvement and procedure updates.

• BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering, or relevant experience in a high-tech environment.
• Strong analytical problem-solving abilities.
• Excellent hand-eye coordination and manual dexterity.
• Proficiency in IT skills, including TCP/IP networking.
• Valid driving license.
• Excellent communication skills, both verbal and written.
• Independent, customer-centric, and focused on delivering exceptional service.
• Highly organized, with the ability to handle administrative work, service reports, and customer queries even in fast-paced field environments.
• A cooperative individual who can effectively work from a distance and establish connections with colleagues in the area.
• Ability to comprehend the business implications of your actions, with a focus on commercial aspects.
• A natural curiosity to stay up to date with technology and IT trends.
• Self-motivated and eager to take on challenges.