Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
JOB DESCRIPTION
Job Title
Field Service Engineer, Sweden.
Reporting to
Sr Manager, NEU CDD service
Position Location
Sweden/homebased/field/Remote/
Group
SDG
Division
CDD
Business*
All CDD business
Position Summary
Preventative maintenance, escalations, Handling customer calls, Field service corrections and field service visits, Installations, exhibitions, demo's, in Sweden, and Nordic NEU countries. Close cooperation with sales and commercial leads.
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Responsibilities
Reporting to Senior Service Manager, recording all documentation into Service MAX (CRM) and adhering to QMS processes as well Thermo Fisher Scientific policies and guidelines, Complaint handling, adhering to service contracts and collaborating with commercial team in tender responses and KPI reporting. Working independently and proactively and as part of the NUE service team. Responsible for timely management of PM's, local spare parts inventory, housekeeping and recording of all documentation. Escalating customer issues in a timely manner and communicating clearly to colleagues and piers.
To work remotely in the field and be available for travel both locally and internationally at short notice and occasional out of hours travel. Displaying a customer centric attitude and professionalism at all times.
Essential tasks, responsibilities and authorizations
- Customer support.
- Field service duties.
- Work independently as part of a Field Service organization team.
- Sound working knowledge of analytical instrumentation and Field Service experience in installation, servicing, PM, solving of IVD instrumentation.
- Frequent travel away from home - 75%
- Customer training with applications support
- Planning of customer support
- Coordinate service activities and communicate regularly.
- Participate in training needs.
- Documentation management into Service Max.
- Participate in internal and customer meetings.
- Other Project work when needed.
- Being a Thermo Fisher Ambassador.
Minimum Requirements/Qualifications for Education
University degree or similar - technical skills/area, electrical/mechanical/Chemistry/Biomedical or experience in desired field from similar roles.
Minimum Requirements, Experience and Skills
- Fluent spoken and written language skills (Swedish, English, other Nordic language an advantage)
- Proven experience in a Field Service clinical environment or equivalent
- PC literacy including MS Office and Outlook
- CRM
- Customer centric
- Internal trainings (technical/application/product)
- Ability to communicate effectively and openly.
- Experience in Frequent travel/working away from home an advantage.
- Demonstrate a positive can-do attitude.
- Self starter and a proactive attitude
- Clean driving licence.