Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Key Responsibilities:
- Issue quotations for billable service based on online technical fault diagnosis and follow up until the customer makes a decision.
- Process non-billable service orders and do parts consumption after field service engineers complete service report.
- Confirm billable service information with customers and complete settlement with parts consumption in SAP after the service report is completed.
- Invoice customers and ensure delivery in time.
- Review and track accounts receivable regularly.
- Dispatch service tickets in call center system to Team Leader or FSE engineer basing on division and BU, coordinate the customer service call had been assigned.
- Support the Call Center in coordinating with other functions to meet customer requirements.
- Build connections with field service teams, individuals, and various departments.
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Requirements:
- Bachelor's degree or above, preferably in Business Administration, International Trade, or a Mechanical/Industrial background.
- More than 2 years of related working experience with basic SAP knowledge.
- Sales background preferred.
- High responsibility and team spirit, Excellence communication, and coordinating skills.
- Proficient in written and spoken English.
- Basic knowledge of SAP.
- Strong MS Office skills (Excel, PowerPoint, Word).