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Customer Service Specialist

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Customer Service Specialist

Beijing, China

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated and skilled individual to join our team as a Service Operation Specialist. As the world leader in serving science, Thermo Fisher Scientific is dedicated to enabling our customers to make the world healthier, cleaner, and safer. With a focus on innovation and customer satisfaction, we are committed to providing exceptional service and products to our clients.

Responsibilities:

  • Ensure compliance with Thermo booking policy by checking contract information from the sales team
  • Input all orders accurately and in a timely manner into SAP
  • Manage and process orders to ensure timely revenue recognition and prompt closure of orders
  • Issue invoices to customers and ensure they receive them
  • Regularly review and track accounts receivable
  • Support sales engineers in checking spare parts inventory or order status
  • Assist sales team with internal issues

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Requirements:

  • Bachelor's degree or above in Business Administration, Law, or International Trade preferred
  • Minimum of 2 years of experience in order processing, project management, or business data analysis
  • Good knowledge of SAP preferred
  • Effective communication, planning, and coordination skills
  • Proficiency in English reading, writing, and speaking
  • Willingness to work overtime if needed
  • Proficient in MS Office (Excel, PowerPoint, Word)
  • Basic knowledge of SAP
  • Strong communication and coordination skills

Thermo Fisher Scientific Inc. is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. We strive to create a diverse and inclusive work environment where everyone is valued and respected.

Join our world-class team and be a part of a company that is dedicated to making a positive impact on the world. Apply now to embark on an exciting and fulfilling career with Thermo Fisher Scientific Inc.!

Client-provided location(s): Beijing, China
Job ID: ThermoFisher-R-01259567-2
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program