Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Make a positive impact on a global scale by joining Thermo Fisher Scientific. Help us bring our Mission to life every day, ensuring the world is healthier, cleaner, and safer. Contribute to solutions for tough challenges, such as protecting the environment and finding cancer cures.

Key Responsibilities

• Managing customers inquiries by phone or email
• Monitoring the whole QTC process including order creation and management
• Handling complaints and follow up on cases until resolution by co-working with business partner.
• Coordinating with other departments for internal and external issues or improvement
• Handling projects, report analysis, perform ad-hoc tasks as required

• Exceptional organizational skills
• Proven ability to communicate effectively in English, Cantonese, and Mandarin
• Ambitious and proactive approach
• Ability to work collaboratively and adaptively in a team environment

• F5 graduation or above

• A minimum of one year in customer service with order management experience

• Proficient in writing and speaking English, Cantonese, and Mandarin
• Excellent communication and organizational skills
• Experience with ERP systems as SAP & Oracle is preferred
• Willingness to learn and adapt
• Strong logical thinking skills
• Ability to work overtime when necessary