Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

What will you do?

As a Content Optimization Specialist, you will maintain and refine our knowledge management program, build and optimize AI-ready content, and mentor team members on effective strategies. Your daily activities will include conducting hands-on data analysis, reviewing and presenting findings on knowledge base content, and collaborating with cross-functional teams to harmonize knowledge creation. By collaborating with others to optimize content and identify new opportunities, you will ensure our knowledge base remains comprehensive and up-to-date, ultimately driving operational efficiency and customer satisfaction.

• Identify and implement content optimization opportunities, owning work and driving the work of others based on strategic needs and user feedback. Ensure our knowledge base remains relevant and valuable.
• Collaborate with and guide subject matter experts to better content.
• Drive strategies to ensure content is fit for purpose, including optimizing for AI.
• Supervise and analyze content quality. Communicate findings: highlight performance, areas for improvement, and value.
• Develop analysis to advise strategic decisions and demonstrate value.
• Use process improvement methodologies to drive continuous improvement in knowledge and content management practices, maintaining agility and responsiveness to changing needs.

• Maintain and enhance the established knowledge management program, ensuring continuity and improvement.
• Provide ongoing training to collaborators, ensuring proficiency and awareness of updates.

• Engage with subject matter experts and management to secure support for content strategies, content creation, and program initiatives.
• Establish relationships and communities that champion a knowledge-sharing environment.

• Required: 1-2 years of technical writing, knowledge writing or documentation
• Preferred: Experience with instrument or service documentation or any product support for scientific instruments
• Proven track record of managing multiple tasks and delivering results per plan

• Understanding of Knowledge Centered Service methodologies, a plus
• Confident self-starter who can completely own the delivery of high value work products
• Ability to deliver results while working independently in a fast-paced environment
• Excellent interpersonal skills
• Experience with content or knowledge management systems
• Ability to communicate technical information to individuals in terms that can be understood in both technical and everyday terms.

• Open to remote/work from home or site based.
• Willingness to work non-traditional hours to accommodate time zone differences of a global team
• Ability to travel as needed (domestic and international) - less than 10%