Work Schedule
Third Shift (Nights)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

• Ensures timely and effective execution on deliverables including scope of work, contractual issues, changes in staffing levels, and budget negotiation by serving as the primary point of client contact; effective troubleshooting for database issues, phone routing or other items as they effect other departments at PPD, vendors, or other departments at the client; maintaining project knowledge; coordinating and implementing new project operations, and monitoring project processes (QA, compliance, SOPs, regulatory) that will maximize quality and client loyalty.
• Manages staff responsibilites including performance management, salary administration, hiring, employee relations, employee engagement, conflict resolution, and employee development.
• Liases with cross functional leaders to drive deliverables
• Ensures quality objectives are met and develops and maintains project SOPs, develops and/or reviews corporate SOPs, and complies with all company policies and procedures including SOPs, protocols, GCPs, and regulatory authority compliance.
• Ensures mantenance of profitabily though management of billable hours. Ensures client budgetary goals are met.
• Ensures accuracy and timeliness of client invoice amounts and communicates required changes to Medical Communications finance.
• Participates in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients. Reviews and provides operational input on proposals, contracts and/or renewals associated with existing clients.
• Participates in the development of processes and strategies designed to assist in meeting the above stated goals on a division-wide basis.
• Drives a culture of immediate action and proactive escalation.

• Must be a Bachelor's Degree Graduate in any Life Science Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)
• Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

• Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).
• Proven leadership skills to include 7+ years of management responsibility.
• People Management experience in the customer service industry or contact center company is a requirement and an advantage
• Clinical Trial Experience is required

• Strong knowledge of budgeting and forecasting
• Excellent leadership skills
• Excellent stakeholder management skills and project management experience
• Strong attention to detail and organizational skills
• Effective verbal and written communication skills
• Excellent problem solving and analytical skills
• Excellent time management skills
• Basic computer skills including Microsoft Office and multi-tasking skills
• Excellent interpersonal skills
• Strong decision making skills
• Ability to coach and mentor staff
• Ability to work in a team environment and/or independently as needed

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others, relates sensitive information to diverse groups both internally & externally.
• Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration.
• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.
• Regular and consistent attendance