Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Essential Functions:

• Troubleshoots, diagnoses and resolves application-specific support issues.
• Installs and maintains enterprise and/or laboratory application software (including dedicated hardware), application code deployments and configuration changes.
• Writes scripts to ensure appropriate deployment of applications and / or patches
• Develops methods for testing applications post deployment
• Executes change requests and qualifications.
• Liaises with other internal groups and vendors.
• Liaises with business groups to determine long-term issue resolution.
• Makes recommendations to improve existing processes and methods to sustain systems performance.

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

• Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Exercises judgment within defined procedures and practices to determine appropriate action.

• Contacts are primarily internal to the company with infrequent external customer / vendor contact on routine matters. Builds productive internal / external working relationships.

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years') or equivalent combination of education, training, & experience.

• General understanding of server administration and architecture (Windows Server). Ex. navigating directory structures, understanding Windows services, and troubleshooting using the Windows event viewer
• Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. Authoring Structured Query Language (SQL)-based queries, troubleshooting PL/SQL packages
• Support knowledge of the applications/technology being supported
• Moderate support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)
• Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
• Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors
• Self-motivated with the initiative to see issue resolution through to completion
• Business focused approach with strong interpersonal skills
• Positive attitude with a commitment to a high quality of work
• Demonstrated competency to learn new technical skills