Program Director

Dir Operations - OE06BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Employee Benefits Operations is seeking a Director to lead the Operational Efficiency team. The Director will be an initiative-taking analytical person with a working knowledge of Employee Benefits Operations and will bring the leadership skills and experience to provide direction and oversight to a team of 8 employees. This individual will establish and maintain effective relationships within Employee Benefits Customer Services, as well as the Learning, Instructional Design, Content Curation teams and beyond. As a member of this team, in partnership with their direct reports, peers and cross-functional partners, this person will be responsible for improving the Customer, Employer, and Employee experience through project engagement, ongoing maintenance needs and initiative support.

• Managing and leading a team of individuals who support the Employee Benefits Customer Services organization while performing various accountabilities related to their subject matter expertise aligned with functional areas in the organization. Work includes:
  
  
  • Standard methods management
  • System/application support
  • UAT, HR Tech strategy support, project engagement and more
  • Best Practice management and support
• Support projects and initiatives (including invest initiatives) across GB Operations including validating business requirements, determine/validate potential impacts to staffing, and communicate project status (including UAT)
• Collaborate cohesively with partner organizations and leaders to accomplish strategic and department goals
• Suggests process improvements and coordinate the implementation of those improvements within the team and collaborating with partner organizations
• Develop and implements a root cause analysis process to understand process inefficiencies; Monitors impact of deployed process changes to validate solution effectiveness
• Pursue learning in Gen AI and identify opportunities to leverage across Operations
• Assists with the communication and documentation of process changes to impacted teams within GB Operations
• Bring simplicity and efficiency to the complex tasks within GB Operations
• Support Employee Benefits Operations leadership team with other initiatives as needed

• Operations (Insurance) and Employee Benefits knowledge required.
• Minimum of 5 years of leadership experience required, preferably managing high complex and visible teams.
• Proficiency in MS Office required; experience with Copilot or similar AI preferred.
• Excellent project management and organizational skills.
• Ability to collaborate effectively with cross-functional teams.
• Strong analytical and critical thinking skills.
• Strong oral and written communication skills; ability to effectively influence others, vertically and horizontally.
• Understands end to end performance of critical Employee benefits Operations processes and sub-processes.
• Ability to manage multiple projects concurrently, and to set priorities and plans to meet business goals and objectives.
• History of creating innovative solutions; passion for delivering outcomes.
• Strong collaborator, collaborative, and effective relationship building competencies.
• Ability to interact effectively at all levels of the organization and across multiple business areas.