Lic & Cont Analyst - OL10DN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Licensing & Contracting Department is seeking a highly motivated individual to join our team. This customer facing role will be accountable to develop productive relationships with employee and/or independent agency customers. Collaboration, teamwork and the ability to effectively balance workload with regulatory requirements will be critical to success.

WORK ARRANGEMENTS: This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices (Hartford, CT, San Antonio, TX, Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

• Processing: Hands-on technical work for high volume transactions. Functional team alignment will determine the specific transactional areas of accountability; contracting, employee licensing, agency/producer licensing
• Responsible for reviewing data in all related databases to ensure consistency in information and compliance with company and regulatory guidelines.
• Coordinate activities for all supporting tasks; new and maintenance activities associated to contracts, licenses, and appointments as applicable.
• Prioritizes workload based on varying service requirements and customer needs of different activities/transactions
• Monitors work performance to ensure productivity, quality and service commitments are achieved

• Will act as a resource or contact for staff and other business partners as it relates to functions and work processes.
• Host "Meet and Greet" and "Pre-Licensing" sessions with new customers and as applicable to functional accountability.
• Supports employees and independent agents in gathering documents to meet licensing regulatory guidelines. May require one on one meeting sessions with licensee, leadership, and/or Employee Relations.
• Manages incoming customer calls; strives for first contact resolution

• Identifies and actively contributes to process improvement initiatives.
• Work closely with leadership on process changes and problem resolution activities.
• Some project involvement relating to particular topics such as, but not limited to; licensing, appointment, legal, continuing education and market conduct analysis

• Monday - Friday (8:00 to 4:30 EST.)
• Knowledge of state insurance license and continuing education requirements a plus
• Strong Technology and PC skills; general comfort with technology and ability to learn software systems
• Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills
• Demonstrated commitment to delivering best in class customer service
• Strong Communication Skills (both verbal and written), Relationship Building
• Strong business acumen; specifically a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done.
• Independent, High level Learning Aptitude; Intellectual Curiosity
• INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results