Associate Agile Product Owner - BA08BE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Are you excited by transforming digital customer experiences? Do you enjoy advocating for the customer and helping to execute market leading digital and technology experiences and new capabilities?
The Hartford is seeking a digital professional to support digital distribution channels as an Agile Product Owner. The incumbent will be responsible for maximizing the value of digital portals and APIs as products through strategic and tactical product decisions. In this role, he/she will work with research, analytics, marketing, IT and user experience design teammates to develop customer insights, define opportunities, create and test hypotheses and execute new and optimized digital experiences in order to drive digital adoption. The individual will contribute to the digital strategy and roadmap, define customer journeys and lead agile work streams and teams. The role is cross-functional in nature and includes partnering via co-located Agile/scrum teams (both onshore and offshore). The qualified individual will have the opportunity to influence a key pillar of The Hartford's business a make a meaningful impact on the customer and agent experience.
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In order to be successful in this role, the individual needs to have a high level of self-motivation, curiosity and ownership. Passion for customer experience and bias for data-driven insight to guide decisions and actions are crucial. Outstanding communication skills, both verbal and written, and a clear preference for working collaboratively in a team environment are essential. This role demands a high performing individual contributor who is able to balance multiple responsibilities and priorities. The role will report to the Global Specialty Digital Product Manager within the Enterprise Marketing organization.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
RESPONSIBILITIES:
Oversee and manage the day-to-day health of portals and APIs including monitoring of key experience metrics (web analytics), identifying and management of production support concerns (defects), and implementation of maintenance items. Ensure appropriate communication with business stakeholders
Perform analysis on the health of the digital channel, and determine trends and opportunities that further optimize digital sources. Assist with tracking and reporting on key metrics of digital performance - including online and offline data and voice of the customer through web analytics and survey data -- as well as through trend analysis via session replay tools.
Responsible for partnering with IT and other resources to oversee and manage the execution of API partner integration projects to ensure agent experience goals and business objectives are met.
Accountable for driving digital adoption with strong collaboration with IT, Operations and Process partners.
Responsible for prioritizing and grooming the product backlog (1-2 scrum teams) with the support of the product manager in order to ensure proper feature roadmap alignment.
Stay current on internal, competitive and industry technology trends in order to be viewed as a subject matter expert and to help guide work.
QUALIFICATIONS:
Minimum 2 years of experience in product ownership, digital, marketing, technology, or related field.
Self-motivated individual with demonstrated ability to handle multiple high-priority demands, manage expectations and achieve objectives.
Strong individual contributor who can work in a team environment and navigate effectively with different constituencies in achieving goals.
Ability to clearly articulate business requirements/user stories and translate business needs into digital experience solutions.
Familiarity and experience with Agile delivery (SAFe, Kanban) a plus
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$84,640 - $126,960
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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