The Commercial Surety Account Manager will serve as a critical partner to the underwriting teams within the Bond organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for agents and brokers within the assigned territory. The individual maintains and utilizes a level of Commercial Surety industry and market knowledge to contribute to the overall success and profitability of the Bond organization.

Agency Management & Client Relations: Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience. Penetrates the agency CSR relationship. Builds and maintains relationships with key agency contacts and decision makers through regular interaction regarding new account marketing, renewal retention, quoting and delivery of excellent agency service.

Prepares submissions for rating and acts as the gatekeeper between the agent, Underwriter and the Operations Service Center Underwriting Support: Performs initial prequalification on all new account submissions, generates a summary of all findings and makes a recommendation to pursue or decline. Leads pre-qualification meetings with Underwriter and provides recommendations on new & renewal accounts. Works independently to proactively maintain timeliness of information in the underwriting files. Can negotiate skillfully in tough situations with both internal and external groups. Can win concessions without damaging relationships; focus is on win/win proposition for agents and company when reviewing new or renewal accounts. Support sales efforts through an understanding of Bond strategies and industry programs, as well as makeup of assigned book of business and agency territory; clear understanding of sales and business goals, top partner performance, and book mix. Uses strong information gathering and diagnostic skills to solve problems.

Workflow distribution: Coordinate activities for all supporting tasks (Rating, Agent/Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts. Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions. Monitors work performance to ensure quality objectives and service commitments are achieved. Facilitates routing of tasks and work between agents, underwriters, service team, and home office team.

Project / Backup support: Backs up other Account Managers as needed. Routes information to and from underwriting teams in the absence of local underwriter. May support various projects as determined by Operations and/or underwriting staff.

Qualifications

• Prior Commercial Surety Bond Account Manager experience at either a carrier or agency required
• Construction Bond Experience a plus
• Strong Customer Service and Relationship Building skills
• Effective Communication skills/ Written and Verbal
• Strong Customer Service Orientation
• Good Automation Skills and strong technical ability
• Professional Demeanor
• Proficiency in Microsoft Word, Excel, and Power Point Software
• Works Autonomously
• Ability to shift work efforts quickly and make decisions in a fast past environment
• Ability to work Central or West Coast business hours

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$53,280 - $79,920

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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