Claims Representative - CH09CN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Claim Representative is a claim handling role within Strategic Claim Management - Construction (SCM-CD). SCM is a highly specialized claim organization responsible for the management of construction defect and construction related claims involving bodily injury and property damage. Claims in SCM are often associated with complex fact patterns requiring contract analysis, and coverage issues that may involve multiple years and types of insurance coverage. SCM claims also commonly involve litigation, require subject matter expertise to manage and can involve higher exposures.

• Work effectively with customers and business partners in the management of claims;
• Review and analyze policies and coverage parts;
• Write and articulate coverage positions;
• Conduct investigations regarding claims and/or lawsuits;
• Manage litigation and budget;
• Make liability and damages assessments;
• Pursue coverage and liability risk transfer against other liable parties and insurance carriers;
• Conduct less complex negotiations and articulate coverage/liability positions;
• Attend mediations and trials, as necessary;
• Manage expenses, reserves and financial transactions;
• Maintain up to date claims metrics.

• Strong verbal and written communication skills;
• Strong analytical, problem solving and critical thinking skills;
• Strong customer service and active listening skills;
• Strong time management and organization skills;
• Negotiation and conflict resolution skills;
• Working knowledge of MS Office especially Word and Excel.

• Bachelor's Degree
• 1- 2 years of claim handling or equivalent experience.
• 1-2 years customer service experience