Claims Representative - CH09CN

Sr Representative Claims - CH08BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

This position has an in-state handling requirement and is open only to candidates who reside in the state of Maryland.

This role will be filled as a Claim Representative or Sr. Claim Representative based on the experience level and qualifications of the candidate(s). The Workers' Compensation Claim Representative/Sr. Claim Representative is accountable to plan, recommend and execute the investigation of worker compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative or Sr. Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements.

• Effectively manage workers' compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

• Prior workers' compensation insurance claim handling is preferred
• HS Diploma required, Bachelor's Degree is preferred
• Demonstrated passion for delivering a superb customer experience
• Excellent organizational skills, especially regarding prioritizing work activities
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
• Superb time management and organizational skills
• Ability to meet productivity targets in a fast-paced, team-oriented environment
• Excellent communication skills and negotiation skills
• Ability to adapt and flourish using industry-changing workflows
• Excellent written and verbal communication skills
• Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
• Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
• Ability to self-manage competing priorities while delivering accurate work within key timelines

• Minimum of 2+ years of experience in Workers' Compensation claim handling required
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Excellent time management skills with the ability to manage competing priorities
• HS Diploma required, Bachelor's Degree is preferred

• This position has an in-state handling requirement and is open only to candidates who reside in the state of Maryland.
• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.
• For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
• This role will have a Remote work arrangement, with the expectation of coming into an office as business needs arise.