Job Description
MassHire Department of Career Services (MDCS) oversees the Commonwealth's network of One-Stop Career Centers, that assist businesses in finding qualified workers and providing job seekers with career guidance, as well as referral to jobs and training. MDCS strengthens the Career Center system through continuous improvement processes, and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs of the Commonwealth, now and in the future.
The Training Technician designs, implements and conducts professional development and technical training programs, particularly in the areas of Labor Market Research, Assessment Tools, and Special Initiatives. The incumbent assesses training needs and evaluates program results; consults with technical and professional personnel in the planning and implementation of Labor Market Information (LMI) and other workshop training programs. The Training Technician conducts group and individualized training; develops curricula for a variety of learning media - CBT, self-study, video, on-line, and web-based. Duties also include assisting in overseeing day-to-day operations of the RESEA program, ensuring program compliance.
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Duties and Responsibilities:
- Research and evaluate job search tools with an emphasis on Labor Market Information and assessment products to determine appropriateness for Career Center staff and customer base.
- Evaluate the training needs of Career Center staff and Customer with emphasis in the areas of assessment, Labor Market Information and job search strategies.
- Manages technical and professional development training projects by developing work plans, observing other trainers, and ensuring sufficient resources to meet training objectives.
- Leads meetings and/or discussions regarding the development, implementation, and evaluation of training programs in order to enhance training effectiveness.
- Conducts train-the-trainer sessions, consultations, and briefings with both Career Center trainers and/or Workshop presenters to assure optimum use of training materials and instructional techniques.
- Evaluates performance of other trainers by conducting progress review sessions, observing training sessions, and reviewing written materials.
- Writes instructional content including self-study guides, computer-based training modules, informational scripts, Instructor guides, cases, dialogue, and exercises in order to meet training objectives.
- Prepares all training material Including handouts, trainee's packets, evaluations, exercises. Work as part of a team to assist other trainers prepare and conduct training sessions.
- Provides recommendations for new training programs and/or workshops.
- Evaluates effectiveness of LMI Workshops by observing training sessions, reviewing written critiques, analyzing survey results, and interviewing customers and their instructors to insure relevance and attainment of training objectives.
This position requires travel throughout the Commonwealth. A valid MA Driver's License is required.
SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION'S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL BE UTILIZED FOR PLACEMENT WITHIN THE SALARY RANGE.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in teaching, instructing or training work which included the planning, development or implementation of educational or employee training programs as a major duty, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelor's degree with a major in education may be substituted for a maximum of two years of the required (A) experience
II. A Graduate degree with a major in education may be substituted for the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
SPECIAL REQUIREMENTS: None.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.