The Rental Assistance Training Coordinator is a position within the Executive Office of Housing and Livable Communities' (EOHLC's) Division of Public Housing and Rental Assistance (DPHRA).

This role is responsible for overseeing the development, administration, and monitoring of centralized trainings for all regional and local agencies that administer EOHLC vouchers for both federal and state-aided housing. The centralized training program seeks to enhance staff capabilities in program operations and compliance with housing regulations and EOHLC policy.

The incumbent in this position is also is responsible for ensuring that the planning and implementation of training initiatives align with EOHLC's organizational goals, technological changes, and relevant federal, state, and local housing laws. The Rental Assistance Training Coordinator will develop data-informed training strategies and methods for monitoring training performance. Regularly collected training performance metrics and staff feedback will be used by the Training Coordinator to ensure training initiatives meet staff needs and support regulatory compliance. This work may also involve vendor management for any contracts with partners for training services.

Occasional evening, or weekend hours may be required. Travel is required.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1. Training:

• Serves as a principal training liaison between EOHLC and regional and local agencies, maintaining clear and consistent communications with the Executive Directors, Regional Administering Agency (RAA) staff responsible for managing training, and frontline RAA staff, as applicable.

• Works closely with the Director of Rental Assistance and other critical EOHLC stakeholders to ensure training initiatives align with organizational goals, technological changes, and relevant federal, state, and local housing laws.

• Develops or revises training materials and organizes training sessions to align with policy updates.

• Conducts training sessions in webinar format or in-person, as needed.

• Responds, orally and/or in writing, to inquiries from RAAs related to training or professional development.

2. Collaboration:

• Collaborates with RAAs to identify existing training gaps and opportunities for improvement. Conducts best practice research and/or cost benefit analysis on implementation of additional training plan components.

• Collaborates with training vendors to identify topics for training, schedules training sessions, and promotes attendance from relevant EOHLC leadership and RAA staff. Acts as contract manager for any training vendors.

• Collaborates with the EOHLC IT Department as needed to ensure training materials are accessible via any Rental Assistance-managed voucher learning development management system(s).

3. Regional Administering Agency (RAA) Contracting:

• Reviews, revises, and recommends approval/disapproval of all RAA contracts for training support based on EOHLC guidelines and consultation with appropriate EOHLC bureaus in order to ensure conformance with EOHLC guidelines and procedures.

• Acts as contract manager for any training vendors.

4. Monitoring:

• Monitors training attendance, completion, and performance of RAA staff, ensuring personnel meet training benchmarks and various requirements, regulations, and guidelines.

• May define and collect various performance metrics.

5. Performance:

• Leverages RAA staff feedback and performance metrics to adapt training strategies as needed to meet organizational objectives and regulatory compliance.

• Works collaboratively with RAAs to identify performance issues that may be mitigated through additional training, providing guidance for development of supplemental materials and/or making recommendations to Rental Assistance senior management staff of corrective action to be taken.

• Crafts detailed training reviews, citing deficiencies, making recommendations for corrections, and establishing a timetable for corrective action or other steps to address training-related concerns.

6. Reporting:

• Assists in developing reports and tracking required for centralized training administration.

• Prepares detailed reports for their supervisor, the Director of Rental Assistance, and the Undersecretary, Division of Public Housing and Rental Assistance.

PREFERRED QUALIFICATIONS:

1. Knowledge and experience with policies, procedures and systems of on-site property management, including budgeting/financial systems, operational systems and performance, regulatory and reporting requirements of asset management.

2. Knowledge and experience analyzing the factors, trends and problems in providing housing services to low-income households.

3. Ability to gather information by reviewing records, documents, interview individuals, evaluate housing systems, draw conclusions, and make appropriate recommendations.

4. At least intermediate demonstrated proficiency using Microsoft Word, Excel, and PowerPoint and able to quickly learn new software applications.

5. Ability to address groups of people in public and in-house meeting.

6. Ability to work with local officials and committees.

7. Demonstrated willingness to take initiative and work effectively, independently, and with little supervision.

8. Ability to develop written program summaries, documents, and training materials.

9. Excellent organizational skills and the ability to manage and direct multiple projects.

10. Ability to work effectively with other organizations in coordinated delivery of program services.

11. Ability to maintain extensive databases and manage and maintain voluminous filing and documentation system.

12. Travel across the state will be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.

13. Occasional evening or weekend work may be required as part of the regular duties of this position.

COMMENTS:

Please upload resume and cover letter.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division's Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.