Job Description

The Senior Training Coordinator oversees the Hart School Hospitality Externship program, the JMU Dining Intern program and the Student Manager Development Program. They will be primarily responsible for assessing, scheduling and conducting Orientation, ServSafe, Tips and other training for employees and managers along with ensuring training standards and records are maintained

Job Responsibilities

• Plan, prepare, execute, and continually assess the Hart School Hospitality Externship during the spring and fall academic terms.
• Liaise with HM 222 course instructor and unit managers to onboard, place, evaluate, refine and facilitate learning framework, and retain externs.
• Approve payroll, manage schedules, track attendance, conduct disciplinary action, and coordinate catering and concessions shift coverage for externs on a weekly basis.
• Serve as guest lecturer for select Hart School classes each semester
• Manage relationship with JMU?s Hart School stakeholders to secure student staffing and full-time staffing following graduation. Book and attend Hart School Career Fair each semester.
• Select and Supervise extern advisors who support the extern program
• Publish externship end-of-semester report, ?Externship Snapshot?, each semester to major stakeholders, including university faculty and corporate leaders
• Serve as a ServSafe Manager Certification instructor/proctor. Plan, prepare, execute, and continually assess ServSafe training. Ensure training records are maintained and Managers/Employees required to have ServSafe Certification complete before expiration
• Serve as TIPS On-Premise instructor/proctor. Plan, prepare, execute, and continually assess TIPS training. Ensure training records are maintained
• Plan new hire orientations, keep HR staff apprised of all scheduled sessions and ensure all sessions have a trainer assigned. Review orientation content annually. Coordinate with select trainers to offer sessions in Kurdish, Arabic, and Spanish.
• Plan, prepare, execute, and assess ad hoc professional development trainings.
• Advise operational, culinary, and functional leaders on training programming and instructional design.
• Supervise JMU Dining Intern program supporting intern managers as needed
• Supervise development program for Student Managers by supporting General Student Manager(s) in scheduling, planning and executing monthly meetings/development trainings
• Directly supervise HR intern(s) and Student Recruiter in their day-to-day tasks
• Develop and assign professional development projects to interns
• Assist Student Recruiter in building and executing strategic student recruiting plan
• Conduct general HR duties such as report maintenance, filing, assisting employees with HR-related resources and concerns, etc.
• Ability to handle and maintain confidential and sensitive information
• Efficient knowledge and utilization of Aramark systems, MS Office, Excel and Word programs
• Uphold and enhance JMU Dining Culture to have fun while nourishing our community with passion and integrity
• Maintain positive interaction with coworkers and customers so that efficient and quality service is provided to our guests
• Be aware of guest needs, assist when possible or refer them to a manager who can assist with their requests
• Share the responsibility for a safe work environment with your team
• Understand all safety regulations of your operation including required Personal Protective Equipment (PPE)
• Adhere to JMU Dining safety policies and procedure including proper food safety and sanitation
• Report safety hazards discovered in the location to management immediately
• Report all incidents/accidents while working to your manager immediately

• Bachelor?s degree in human resources, instructional design, business management, or related field and 2 years of part-time experience in learning, development, and instructional design or 3 years of full-time experience in learning, development, and instructional design
• Demonstrated experience planning, preparing, executing, and assessing at least 60 hours of instruction on varying topics per year of work experience
• Demonstrated experience using Microsoft suite of products to plan, prepare, execute, continually assess, and track learning and development activities
• Demonstrated ability to evaluate and manage performance, engage in professional confrontations, and enforce policies and procedures
• Demonstrated ability to plan, prepare, execute, and continually assess public speaking engagements, interviews, and coaching sessions with diverse group of employees
• Able to lift, carry, push, and pull objects up to 40 lbs
• 1 year of experience supervising paid student employees who work in at least a part-time capacity for at least a semester (task-directing, appraising performance, aiding with onboarding and offboarding, etc.)
• Demonstrated experience working with multiple external and internal stakeholders to plan, prepare, execute, and continually assess learning and development programming
• Demonstrated experience with higher education counseling framework and critical reflective coaching process
• Demonstrated experience performing tasks in both an administrative/office environment and field/operational environment