Test Development Specialist

The Human Resources Division (HRD) is an agency within the Executive Office for Administration and Finance. HRD provides support to state agencies in all matters relating to the Commonwealth's classification, compensation, benefits, recruitment, training & employee development, civil rights, collective bargaining and workers compensation administration.

The Human Resources Division's Civil Service Unit seeks a detail-oriented team player to work within its Civil Service Unit. This is a great opportunity to work on a team that ensures communities and public agencies have the well-qualified, diverse candidate pool they need to effectively deliver public safety services to their residents and constituents

Civil Service Unit Overview:

The Civil Service Unit within HRD is responsible for testing potential public safety personnel and working with cities, towns, and state agencies to ensure they have a qualified, diverse pool of candidates. Annually, the unit tests over 10,000+ potential public safety candidates for a variety of positions, including police and fire, environmental police, and corrections officer candidates.

Duties and Responsibilities:

• Professionally collaborate with a variety of people, both inside and outside the Civil Service Unit
• Collect, analyze, and organize data from applicant tracking system (NeoGov) and Microsoft Excel
• Records exams requested
• Assist in the Assessment Center process: coordinate delegation agreements, reviewing requests, reviewing forms, reviewing eligibility, generating invoices, sending score notices to candidates
• Tracks Assessment Center progress steps in a spreadsheet
• Notifies team members of Assessment Center updates
• Creates exam posters for entry level and promotional exam job titles
• Run reports out of our applicant testing system (NeoGov), organizes, and present applicant demographics
• Run reports out of NeoGov for Freedom of Information Act requests
• Classify and combine data using a set of rules
• Assist in investigating test appeals
• Create Education and Experience claims for promotional exams
• Score Education and Experience for promotional exams
• Compile, gather and send Answer Sheet Reviews for requested candidates
• Assists with the administration of Assessment Centers and computerized examinations
• Assists with customer inquiries received by email or phone
• Identify administrative challenges and propose new solutions to improve processes

Preferred Qualifications:

• Proficiency in Microsoft Office and Adobe Pro
• Experience with Assessment Centers
• Experience collaborating with Test Development of Test Administration teams
• Experience working with an applicant tracking system
• Attention to detail and superior organizational skills
• Ability to work independently and as part of a team
• Analytical nature
• Strong interpersonal skills and critical thinking
• Clear written and verbal communication skills
• Willingness to learn
• Flexibility
• Time management and ability to multi-task
• Comfort working in a hybrid work environment
• Interest in learning about pre-employment testing

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.