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The Commonwealth of Massachusetts

TeleSANE Coordinator

Boston, MA

Job Description

The Massachusetts Department of Public Health (MDPH) is seeking an experienced, TeleSANE Coordinator committed to ensuring that the Commonwealth's residents have access to trauma-informed SANE services if they are sexually assaulted. The MDPH SANE program is a pioneer and national leader in the delivery of SANE services via telehealth technology to patients and their clinicians in remote locations. The TeleSANE Coordinator will work closely with the TeleSANE Associate Director and Educator, as TeleSANE services are expanded across the Commonwealth. The TeleSANE Coordinator will work with TeleSANE staff and contractors to ensure a 24/7, 365 TeleSANE response, and work with clinicians at MDPH designated clinical sites to ensure a quality patient care experience.

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The MA SANE Program continues to evolve and expand based on the recognition of the growing need for, and value of, SANE services in helping patients who have been sexually assaulted on their path to recovery. The ideal candidate will be committed to joining with the SANE Program to improve the quality of life for all Commonwealth residents while eliminating the inequities that impact the lives of people of color and persons with disabilities, who are disproportionately affected by sexual violence. The ideal candidate will acknowledge the history of racism and structural racism in the U.S. and its impact on health outcomes, as well as its role in the perpetration of sexual violence.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Oversee the delivery of 24/7, 365 day/year trauma-informed SANE services to patients via telehealth technology at MDPH-designated clinical sites.
  • Oversee a TeleSANE "on-call" schedule to ensure 24/7 SANE coverage.
  • Recruit eligible TeleSANE candidates and coordinate their orientation to the MDPH TeleSANE Center and TeleSANE practice.
  • Conduct regular meetings with TeleSANEs to review SANE/TeleSANE protocol updates and educational topics and provide opportunities for case review and peer support.
  • Provide support and debriefing for TeleSANEs to minimize the impact of vicarious trauma. Assist with referrals to trauma-informed mental health clinicians for TeleSANEs as necessary.
  • Provides off-shift support to TeleSANEs on a rotating basis with other TeleSANE team members.
  • Consult with TeleSANEs and Remote Site Liaisons (RSL) for management of complex patient care including patients in Intensive Care Unit (ICU) and Operating Room (OR) settings.
  • Support TeleSANEs when testifying in court through physical presence (when possible) and providing opportunities for trial preparation.
  • Review and approve submitted invoices and monitor reimbursement systems to ensure timely reimbursement of TeleSANEs.
  • In collaboration with the TeleSANE Associate Director, develop Quality Improvement (QI) initiatives and conduct quality assurance monitoring activities to ensure TeleSANE practice and documentation standards are met.
  • Collaborate with identified Remote Site Liaisons (RSL) to monitor the functionality of telehealth equipment and ensure the availability of on-site supplies and resources to facilitate readiness and the delivery of seamless and efficient patient care.
  • Monitor compliance with established TeleSANE/SANE protocols and MOA requirements at MDPH-designated TeleSANE sites.
  • Maintain clear and frequent communication with TeleSANE IV. Elevate clinical, personnel, and other compliance issues impacting patient care, and determine appropriate plan for follow-up.
  • Identify TeleSANE and clinical site educational gaps/needs to ensure evidence-based patient care for patients experiencing sexual assault, and participate in trainings for TeleSANEs and Remote Site Clinicians (RSC).
  • Provide direct patient care to adult and adolescent SANE patients via telehealth technology as needed.
  • Participate as faculty for TeleSANE trainings and Adult/Adolescent SANE Certification Trainings as needed.
  • Collaborate with local Rape Crisis Centers (RCC) to facilitate a coordinated SANE/RCC response at designated TeleSANE sites.
  • Participate in regular health/racial equity trainings/initiatives to ensure that program practices, policies, and protocols are inclusive and support racial justice.
  • May provide court testimony related to patient care provided directly to patients who have been sexually assaulted.
  • Other duties as assigned.

Required Qualifications:

  • Knowledge of the principles and practices of nursing including appropriate nursing and forensic nursing terminology.
  • Awareness of MA SANE Adult/Adolescent SANE Protocols
  • Knowledge of mandatory reporting.
  • Ability to work in collaboration with diverse professionals
  • Means to exercise sound judgment.
  • Able to communicate clearly and make effective oral presentations.
  • Capacity to maintain a calm manner in stressful and/or emergency situations.

Preferred Qualifications:

  • Knowledge of forensic nursing principles and practices for patients of all genders who experience sexual assault.
  • Knowledge of "do no harm" principles that minimize trauma and ensure patient choice and control over all aspects of forensic exams and forensic evidence collection procedures.
  • Demonstrated expertise in conducting physical examinations and forensic evidence collection for patients of all genders who are sexually assaulted.
  • Demonstrated critical thinking
  • Comprehension and adherence to principles of privacy and confidentiality related to patient care and legal parameters related to the sharing of patient information.
  • Demonstrated ability to provide culturally competent care and to work with patients of all abilities, racial backgrounds and sexualities.
  • Ability to work in collaboration with diverse professionals.
  • Knowledge of leadership and management principles.
  • Power to lead, motivate others and influence change.
  • Capacity to communicate clearly and make effective oral presentations.
  • Demonstrated knowledge and skills related to supporting racial and health equity, and social justice.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Health

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements

1. Current and valid licensure as a professional nurse under the MA Board of Registration in Nursing (BORN).

2. A minimum of 4 years of experience as a Registered Nurse preferably in Emergency Nursing, Women's Health Nursing or Critical Care Nursing.

3. A minimum of 2 years of experience as a certified MA Adult/Adolescent SANE or have 2 years of experience as a SANE in another state in good standing. Applicants trained in another state must obtain MA SANE Certification within 9 months of hire.

4. Applicants must have a Bachelor Degree in Nursing (BSN) or a Bachelor Degree in a related area of practice (e.g. health education, psychology, social work).

5. Incumbents must maintain current and valid MDPH SANE certification.

6. A minimum of 1 year experience in a supervisory or management capacity or an equivalent leadership role.

7. Incumbents may be required to have a current and valid Motor Vehicle Driver's License at a Class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Boston, MA, USA
Job ID: Commonwealth_of_Massachusetts-24000A8S
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • Pension
    • Financial Counseling
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program