Office Support Specialist I

Job Description

About the Office of the Massachusetts State Treasurer and Receiver General ("Treasury")

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community.

https://www.surveymonkey.com/r/FM68GFV

• Processes applications from LLA or licensees manually and on computer by means of the Elicensing system and in paper.
• Maintains files on all pending applications and approved files
• Answer inquiries by phone and in person, from local boards, licensees, other state agencies, attorneys, legal or other staff members regarding the licensing process.
• Renews licenses on an annual and seasonal basis
• Enter data in a timely and accurate manner
• Knowledge of the Microsoft Office Suite to enter information, create and run queries, spreadsheets, etc.
• Redact and copy files for public record requests in Onbase Software
• File completed applications
• Scan documents
• Enter information into annual report database
• Ability to take written and oral directions
• Act as primary receptionist for office visitors
• Must have working knowledge of Chapter 138

• Any other duties necessary for the smooth operation of the agency
• Produce weekly, monthly and annual reports of workflow for supervisors as needed

• N/A

• Knowledge of clerical office practices and procedures including office record keeping, office correspondence controls and use of office equipment and supplies
• Ability to understand, explain and apply laws, rules and regulations, policies and procedures governing assigned unit activities
• Ability to follow oral instructions
• Ability to communicate effectively in oral presentation
• Ability to deal tactfully with others
• Ability to file material in accordance with standard filing procedures
• Ability to assemble items of information in accordance with established procedures
• Ability to exercise discretion in handling of confidential information
• Ability to exercise sound judgment
• Ability to use proper English grammar, punctuation and spelling
• Ability to maintain accurate records
• Ability to establish and maintain a harmonious working relationship with others
• Applicant must have extensive computer knowledge, including Microsoft Office suite, Adobe, , extensive email capabilities
• Must have previous office work experience or a combination of education and experience.
• 1 year of related work experience and a high school diploma or GED plus 6 months beyond