Employees in this position will be required to perform mandatory overtime.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Treats all patients with dignity and respect through interactions which affirm the individual's needs and preferences and by optimally integrating the patient's perspective into all facets of care; will advocate for patients, facilitate timely resolution of patient concerns and assist patients in the exercise of their rights.
• Works with patients on an individual or small group basis through therapeutic interventions; provides a safe milieu for all patients by monitoring patient activity to promote optimal stabilization and rehabilitation.
• Provides/assists patients as needed with activities of daily living (ADL) and rehabilitative aspects of care to help
• Ensure the health, comfort and safety needs of patients are being met.
• Establishes rapport with patients and other staff by developing a good, cooperative working relationship to aid in improved patient care.
• Communicates patients' progress or regress by verbally reporting to the supervisor or designee, participating in treatment plan and nursing care plan meetings to ensure continuity of patient care. Documents observations in patients' records as directed to provide written follow-through of verbal reports.
• Supervises and/or assists patients in their performance of general housekeeping duties in assigned area to ensure a clean, safe, therapeutic environment.
• Performs clerical duties, such as filing, making out requisitions and collecting data in order to maintain complete and accurate records to help expedite services.
• Participates in admission, transfer and discharge process by collecting and recording of belongings, adequately taking vital signs, providing physical and emotional support to patients aiding in the appropriate completion of these processes.
• Orients new patients to unit by walking tour and providing the patient with a review of available resources and their ability to access these resources thereby decreasing anxiety by familiarizing the patient to surroundings.

Required Qualifications:

• Ability to follow written and oral instructions.
• Capacity to perform basic mathematics.
• Proven ability to gather information through observing and questioning individuals.
• Talent for communicating effectively in oral expression, writing clearly and concisely, and developing ideas in logical sequence.
• Skilled in interacting with people who are under emotional stress with the ability to maintain a calm manner in stressful or emergency situations.

Preferred Qualifications:

• Experience working with individuals with serious, persistent mental illness, substance abuse and/or who have experienced homelessness.
• Given the population served, bilingual or multilingual fluency.
• American Sign Language (ASL)

About Worcester Recovery Center and Hospital (WRCH):

Located on over 100 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 290 adults, inclusive of a Deaf Inpatient Mental Health Service, and 30 adolescents on the ACCU.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact Employment & Staffing at 1 (800) 510-4122, Option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) one year of full-time or equivalent part-time experience in providing direct care service to the mentally ill, emotionally or physically handicapped, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's degree or higher with a major in psychology, human services, mental health or retardation may be substituted for the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.