Job Description
The Massachusetts Gaming Commission (MGC) seeks to hire a Licensing Specialist I, reporting to the Licensing Manager, to process licensure and registration applications. The Division works in conjunction with the Commission's Investigation and Enforcement Bureau to issue licenses and registrations. The role requires advanced organizational skills, attention to detail, and a dedication to customer service.
Duties and responsibilities include, but are not limited to, the following:
- Review license and registration applications for administrative completeness
- Communicate with applicants and resolve issues with respect to errors and deficiencies
- Ensure compliance with applicable laws, rules, procedures and/or policies
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- Maintain and update records in the relevant databases
- Provide technical assistance to applicants regarding submission of their application as necessary
- Serve as a resource to conduct fingerprinting
- Provide administrative support to the Division of Licensing such as filing, answering telephones, preparing correspondence and opening mail
- Perform other duties as assigned.
Our Benefits: Hybrid work environment (up to three days working remotely); MA State Retirement Plan (Pension); a 9000 sq. foot on-site Fitness Center (Boston Office); Tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; Medical, Dental, Vision, Life, and Disability insurance; 12 paid Holidays; Deferred Compensation 457(b) Plan; Flex Spending for Healthcare, Daycare, and Transportation; Three weeks' Vacation to start, three Personal Days and 15 Sick Days per year; Health Insurance Buy-out option.
Qualifications
- Strong communication skills , both verbal and written
- Detail-oriented with exceptional attention to detail
- Excellent customer service skills
- Familiarity or prior experience working with electronic document management systems
- Proficiency with computers and the MS Office Suite (Outlook, Word, Excel)
- Able to manage a case load to ensure timely review and response to open items
- Ability to work in a fast-paced environment
- Ability to provide a high level of customer service
- Ability to work at other MGC locations on a temporary basis, as required
Experience, Education, and Training :
- High School Diploma or equivalent and three years of experience in an office environment; or an equivalent combination of education and experience.
Salary is commensurate with experience.
The successful candidate must pass an extensive background check that includes a full credit check, CORI, drug screen, income tax transcript review, professional references, and fingerprinting .
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor license in Massachusetts.
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.