Job Description
About the Office of the Massachusetts State Treasurer and Receiver General ("Treasury")
Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community.https://www.surveymonkey.com/r/FM68GFV
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Purpose of the job:
This position will support the Massachusetts State Retirement Board (MSRB) who administers a defined benefit pension plan, governed by Massachusetts General Law Chapter 32, for all eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The MSRB has locations in Boston and Springfield, Massachusetts. The HR Department is seeking a Learning & Development Specialist to join our Training Team. The Learning & Development Specialist is responsible for designing, implementing, and evaluating training programs that enhance employee skills, knowledge, and performance. This role involves a combination of remote and in-office work, requiring the ability to work collaboratively with MSRB staff and managers to develop and deliver training content.
Responsibilities of this Position:
Training Development & Delivery:
- Develop a strong understanding of the work of the MSRB.
- Design and develop engaging, high-impact learning content for both in-person and virtual training sessions.
- Deliver innovative training programs across various formats (e.g., workshops, webinars, e-learning modules) to meet organizational needs.
- Ensure training programs align with company objectives and are customized to different employee groups (e.g., leadership, new hires, technical teams).
- Document business processes.Adhere to Treasury and MSRB employment policies.
- Other duties as assigned by manager or director.
Needs Analysis & Evaluation:
- Conduct assessments to identify learning and development needs within the organization.
- Analyze feedback and training outcomes to continuously improve the learning experience.
- Collaborate with department heads and managers to identify skill gaps and develop targeted training plans.
Learning Management System (LMS) Management:
- Administer and maintain the LMS, ensuring all training content is updated and accessible.
- Monitor employee training progress and provide reports to management on completion rates and success metrics.
Collaboration & Stakeholder Engagement:
- Work closely with other L&D team members, HR, and leadership to design programs that support business goals and promote a learning culture.
- Foster relationships with external trainers, consultants, and vendors to bring in expertise when necessary.
Remote Learning Support:
- Support remote employees by developing virtual training programs and ensuring they are inclusive, engaging, and accessible.
- Utilize technology to create interactive, self-paced learning experiences for a hybrid workforce.
Coaching & Feedback:
- Provide coaching and support to managers to determine learning needs and development into their teams.
- Offer constructive feedback and follow-up to ensure knowledge transfer and behavior change after training.
Qualifications
Preferred Skills and Attributes:
- Bachelor's Degree preferred.
- At least one (1) year of experience in Learning & Development, Instructional Design, or a related field.
- Ability to work consistently and effectively in a hybrid environment.
- Strong verbal and written communication skills.
- Ability to collaborate with staff at all levels of organization.
- Strong understanding of instructional design principles and adult learning theories.
- Experience with both in-person and virtual training delivery.
- Skilled in Microsoft Office Suite, including Outlook, Office 365, OneDrive, Excel and Word.
- Ability to become proficient in business-related software programs.
- Experience with Learning Management Systems (LMS) and eLearning software (e.g., Cornerstone, Articulate, Captivate).
- Proficiency with virtual training tools, i.e. Zoom, Microsoft Teams and other video conferencing software.
- Expertise in creating engaging presentations using tools like PowerPoint, Canva and other similar programs.
- Skilled in creating and editing videos, audio clips and graphics to enhance learning materials.
- Knowledge of current learning trends, tools, and best practices.
Additional Information
Hybrid Work Environment: This role involves both remote and in-office work. The employee will be expected to work in-office for the majority of the time for in-person meetings or training sessions.
Travel: Occasional travel may be required for in-person training or meetings (if applicable).