Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Develops, through evaluation and recommendations, implements and maintains program requirements and resources through databases and spreadsheets to ensure effective workflow including but not limited to grievances, discipline, show causes, DLR cases and collective bargaining proposals.

• Evaluate Labor Relations program activities in order to determine progress and effectiveness and to make recommendations concerning changes as needed. Receives, logs and maintains grievances, DLR and other litigation/appeals and refers to appropriate Labor staff. Assists the Director, through evaluation and recommendation, in the development of the criteria and standards for program evaluation.

• Performs and/or coordinates office tasks for Director, Deputy and Labor Relations (LR) Managers including appraising of appointments, gathering information, updating grievance information, and preparing reports, and facilitating preparation of assigned meetings as needed.

• Receives and screens telephone calls, emails and correspondence and answers and/or refers matters to appropriate parties in a timely fashion.

• Composes and/or prepares correspondence, reports, memoranda including basic Memoranda of Agreement for signature and/or review.

• Maintains recall rosters in accordance with collective bargaining agreement/other language.

Required Qualifications:

• Knowledge of the principles and practices of office management including maintaining accurate records, using equipment and filing systems.

• Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations; ability to prepare and use spreadsheets, charts, graphs, and tables to support and convey recommendations.

• Ability to write concisely to express thoughts clearly and develop ideas in logical sequence.

• Ability to establish and maintain harmonious working relationships with others.

• Ability to give and follow oral and written instructions in a precise and understandable manner.

Preferred Qualifications:

• Ability to understand and apply rules, regulations, protocols and procedures, specifications, standards and guidelines governing assigned unit activities.

• Ability to gather information by examining records and documents and by questioning individuals.

• Knowledge of database management and manipulation.

About the Executive Office of Health and Human Services:

The Executive Office of Health and Human Services (EOHHS) oversees expenditures of over $22 billion annually. As the largest secretariat, has approximately 24,000 employees and services almost 2 million people, one in four residents of the Commonwealth. The mission of EOHHS is to provide effective leadership and management in the development and provision of health and human services that promote health and safety, independence, and quality of life for individuals and families, and communities throughout the Commonwealth of Massachusetts. To know more about EOHHS please visit: https://www.mass.gov/orgs/executive-office-of-health-and-human-services

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.