Job Description
About the Operational Services Division (OSD)
The Operational Services Division (OSD) is an oversight agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD's primary focus is to help our government buyers and business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high-quality products and services that exceed the expectations of those we serve.
Join our Dynamic Team
OSD's diverse team of 150+ professionals is transforming the way government operates. Our hybrid work environment fosters creativity and collaboration, allowing us to deliver cutting-edge solutions in strategic sourcing, print and mail, surplus property, and more. Join us and make a lasting impact.
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We are seeking a highly motivated, organized, and detail-oriented individual to support the Human Resources Unit. The role involves coordinating the recruitment and hiring process, managing employee requirements like evaluations, and processing employment transactions to maintain accurate employee records. A key responsibility will be gathering and analyzing data to report on employee-related metrics, contributing to the monitoring and development of policies.
Key Responsibilities:
- Conduct data analysis, research, and produce reports to identify trends. Document recommendations for action or propose policy changes based on research conducted.
- Advise, guide, and consult hiring managers on all aspects of the hiring process through MassCareers, salary administration rules, classification rules, and all policies and procedures.
- Develop job postings with hiring managers to solicit candidates for vacant positions. Manager hiring process including initial review of applicants.
- Ensure the effective on-boarding and off-boarding of employees with the goal of providing a positive experience for the individuals and gathering feedback for potential areas of improvements.
- Responsible for the coordination of new hires and that the recording of new hires, transfers, promotions, and terminations are processed accurately in Human Resources/Compensation Management System (HR/CMS)
- Calculating, implementing, and reviewing salary adjustments, data changes, and updates; and processing personnel transactions through the HR/CMS
- Coordinate employee engagement initiatives including the MassPerform Program for OSD employees.
- Coordinate completion of annual EPRS and MassPerform evaluations. Provide guidance to managers and supervisors on the process of developing goals.
- Manage the hiring process of student interns including coordinating unit needs, developing contacts with higher educational institutions and monitoring evaluations at conclusion of engagement.
- Assist with development and conduct employee trainings for OSD and Commonwealth employment policies.
- Assist in the coordination of OSD Diversity, Equity and Inclusion initiatives
- Determine eligibility and manage FMLA leaves of absence in accordance with federal guidelines, union contracts, the Red Book, and Department policy.
- Participates in any ad-hoc or special Human Resources or Finance projects and performs related work as required
Preferred Qualifications:
- Ability to clearly and professionally communicate both orally and in writing.
- Ability to work independently as well as a team environment.
- Ability to explain complex information in a clear and concise manner.
- Knowledge of benefits available to Commonwealth of Massachusetts employees and the ability to communicate this information to employees.
- Knowledge of the principles and practices of wage and salary administration.
- Ability to conduct training or instruction.
- Ability to learn and master new computer systems and programs and use technology to improve workflow processes and automate daily tasks.
- Advanced skills in Microsoft Word and Excel.
- Knowledge of Microsoft Access and/or the Commonwealth's Information Warehouse (CIW) and ability to create and generate reports.
- Proven ability to maintain confidentiality.
- Knowledge of benefits-related laws and regulations (FMLA, ADA, FLSA, COBRA, HIPAA, etc.).
- Ability to analyze and determine the applicability of personnel data, draw conclusions, and make appropriate recommendations.
Candidates should submit a resume and cover letter outlining the experience and interest in the position.
The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment.
DEI Value Statement
Diversity, Equity, and Inclusion are integral to the Operational Services Division's (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time professional experience in personnel work, the major duties of which include classification, staffing, job analysis and/or job evaluation, (B) of which at least one year must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below:
Substitutions:
I. An Associate's degree may be substituted for a maximum of one year of the required (A) experience.
II. Bachelor's degree or higher may be substituted for a maximum of two years of the required (A) experience.
III. A Graduate degree with a major in Personnel Management, Personnel Administration or Public Administration may be substituted for the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
The classification may require possession of a current and valid motor vehicle driver's license at a class level specific to assignment.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.