ABOUT THE POSITION

The Employee Experience Manager will play a pivotal role, managing organization-wide employee experience initiatives, building alignment and consistency across the organization that promotes a positive employee experience and positive culture. The role will collaborate across the organization to identify opportunities for improvement, design and execute employee engagement initiatives that foster a collaborative and inclusive work environment.

Reporting to the Chief Operating Officer, the Employee Experience Manager will serve as a champion for our employees, ensuring that their voices are heard and that their needs are met. The ideal candidate will have a proven track record of success in driving employee engagement initiatives, as well as a deep understanding of best practices in employee experience and workplace culture.

With a focus on employee engagement, work environment, and staff job satisfaction, the Manager of Staff Experience can improve the way employees interact with the agency and maximize their potential within it. The Manager will consistently be observing how the organization operates and seeks ways to improve the procedures and processes that impact employees. As a result, they will bring innovative ideas about how to enhance the workplace environment and support employee well-being. This focus on innovation encourages an agency wide culture of growth and experimentation, where employees are asked to think outside the box.

If you are passionate about creating a positive work environment and supporting employees, we encourage you to apply for this rewarding position and join our dedicated team at the Children's Trust. Join us in our mission to foster an exceptional workplace where every individual feels valued, empowered, and inspired to make a difference in the lives of children and families.

Responsibilities include, but are not limited to:

• Serve as a cross-functional leader and connective tissue between teams, ensuring ongoing communication, collaboration, and consistency, centering our commitment to DEIB in all work streams.

• Recommend, schedule, and/or provide areas for additional upskilling, training, and professional development to foster manager and employee growth and implement initiatives to develop leadership skills. Track and monitor mandatory training completion.

• Lead the organization's efforts to create a positive culture and a safe, supportive work environment reflecting organizational values that encourage collaboration across departments, celebrate innovation, and inspire employees. Provide leadership to staff committees including FUN Committee.

• Design and implement employee experience strategies that support agency priorities and keep lines of communication open between teams, considering hybrid work environment and tools and technology for internal collaboration.

• Support DEIB Committee and EOE DEIB working group to develop and implement a comprehensive multi-year diversity, equity, and inclusion strategy that aligns with CT's strategic goals and objectives; ensure that CT's long-term plans are inspired by an equity lens, and fully reflect the organization's equity identity and focus on inclusion.

• Create, conduct and analyze employee surveys and monitor other employee metrics (exit interviews, retention data, etc.) to understand holistic organizational needs and create action plans to address employee concerns and enhance engagement.

• Serve as a resource for employees and managers, providing coaching and guidance in areas of interpersonal skills, conflict resolution, effective communication, professionalism, DEIB, expectation setting, accountability, personal development, etc.

• Responsible for CT onboarding and off boarding employees including orientation, exit interviews, checklists, and collaboration with EOE IT and HR, etc.

• In collaboration with EOE HR and hiring managers, establish, implement, and monitor consistent agency wide practices regarding creating job descriptions, updating forms, staff transitions, hiring practices, interviews, recruitment, etc.

• In partnership with supervisors, support staff performance by helping to create consistent accountability measures and evaluation practices including establishing duties, goals and feedback aligned to agency strategy and mission.

• Collaborate with leadership to foster a culture of open communication and trust, aid in developing agendas and materials for all staff meetings and other touch points as needed.

• Monitor and track organization's full staffing snapshot/dashboard including consultants and contractors to project payroll, maintain org chart and analyze job duties, gaps, and functions across the agency to ensure optimal efficiency, workflow, growth, capacity, etc.

CANDIDATE REQUIREMENTS:

Related work experience:

• 3-5 years of experience in employee engagement initiatives with positive demonstrated results in a hybrid work environment.
• Significant experience in advancing DEIB principles and working with organizations to manifest these values in the workplace.
• Exceptional relationship building skills with a track record of cultivating strong working relationships across staff at all levels of an organization, with a range of beliefs and identities.
• Expertise in conceptualizing, developing, implementing, and tracking employee experience programs quality, performance, outcomes, and impact.
• Professionalism, with the ability to manage conflict, lead challenging conversations, sensitive information, and complex / divergent interests.
Knowledge, Skills, and Abilities:
• Ability to inspire and motivate staff, to advance a shared vision and communicate that vision to all.
• Commitment to ideals of equity, inclusion, and diversity and belonging.
• An entrepreneurial, proactive attitude with strong organizational skills.
• Flexibility to adapt quickly to change and work within an impact-oriented organizational environment.
• Exceptional verbal and written communication skills.
• Creative thinking and problem-solving skills.
• Ability to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands.
• Enthusiasm, initiative, and grace under pressure.
• Ability to analyze data and develop actionable insights and recommendations.

• Proficient in Microsoft Office Suite and experience with employee engagement survey platforms

Travel may be required for this position.

Questions regarding this position or the application process should be directed to Dawn.E.DeRoche@mass.gov

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.