• Develop and implement efficient business models utilizing available data in order to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures.
• Collaborate with the Department of Workforce Development (DWD), Workforce Investment Boards (WIB), Employment Services Programs (ESP), and others to increase economic opportunities for client self-sufficiency through work program participation and meaningful employment.
• Develop and maintain community relationships for the purpose of achieving the agency's mission.
• Manage staff in a manner that best supports DTA's anti-poverty agenda while providing excellent customer service and enhanced access to DTA services.
• Exhibit strong leadership skills within DTA and as a representative to other state agencies and community organizations.
• Ensure staff for all programs has an opportunity for professional development and job satisfaction, with consistent evaluations based upon their performance.
• Network with community stakeholders to develop and maintain a working TAO Advisory Board.
• Process and coordinate all personnel changes with the Human Resources Unit.
• Develop and coordinate plans for adequate staffing of the Transitional Assistance Office.
• Evaluate the needs of the area office and develop plans for personnel, equipment, space, and supplies.

Preferred Qualifications

• Ability to lead and supervise an interdisciplinary team of approximately 50 staff responsible for effectively and efficiently delivering quality customer service, resources, and services.
• Ability to motivate and encourage staff.
• Exceptional negotiation, conflict resolution, and coaching skills.
• Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.
• Ability to manage multiple tasks simultaneously for effective planning, delegation, and communication.
• Ability to develop collaborative partnerships with multiple stakeholders including community-based organizations and local coalitions.
• Experience in workforce development, education, or housing.
• Understanding of issues of poverty and diverse low-income populations.
• Excellent verbal and written communication and reporting skills.
• Strong computer skills, including email and Excel.

About the Department of Transitional Assistance:

The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA oversees benefits and expenditures of over $2 billion annually and provides services to over one million low-income individuals and families across the Commonwealth with a staff of more than 1,850 workers who work at 21 locations throughout the State. The programs administered by DTA include Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP), Emergency Assistance and Supplemental Security Income (SSI), the Healthy Incentives Program (HIP), Summer EBT (S-EBT) and Employment Services.

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.