Job Description
Departmental Mission Statement: The Land Court's mission is to provide an accessible forum where specialized expertise is applied to resolve disputes involving the ownership, development, and use of real property throughout the Commonwealth. The judges and staff are committed to serving the public and the real estate and trial bars in a respectful, efficient manner by issuing decisions that are equitable and legally well-reasoned, and by providing readily available, reliable guidance to property owners and registries of deeds regarding registered land transactions.
LAND COURT ORGANIZATIONAL PROFILE
Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.
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This position is located at:
3 Pemberton Square
Boston, MA 02108
Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of Recorder, a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry-level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry-level when there are vacancies.
Qualifications
Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist.
Case Specialist I Requirements:
• Graduation from high school or its equivalent.
• Some general clerical or customer service experience.
• Ability and experience using personal computers, including word processing software such as MS Word.
• Experience with spreadsheet software such as MS Excel is preferred.
• General knowledge of modern office practices and procedures.
• Ability to serve the public and others with business with the court in a courteous and professional manner.
• Ability to learn the procedures and functions, manual and automated, of the office to which assigned.
• Ability to understand and follow verbal and written instructions.
• Ability to perform routine data entry at an acceptable rate of speed.
• Ability to establish and maintain effective working relationships with court staff.
• Ability to communicate effectively with others.
Case Specialist II Additional Requirements:
• A minimum of two of years of experience as a Case Specialist I.
• Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned.
• Working knowledge and ability to effectively use MassCourts or other court used automated case management system.
• Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents.
• Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner.
• Demonstrated ability to provide specialized or technical information.
• Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines.
Case Specialist III Additional Requirements:
• A minimum of two years of experience as a Case Specialist II.
• Considerable working knowledge of case processing using MassCourts, or other court used automated case management system.
• Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office.
• Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports.
• Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions.
• Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner.
• Demonstrated ability to respond to unusual or complicated requests for information.
• Demonstrated ability to process complicated cases from beginning to end.
• Demonstrated ability to work without close supervision.
Case Specialist IV Additional Requirements:
• A minimum of two years of experience as a Case Specialist III.
• Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end.
• Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system.
• Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session.
• Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc.
• Familiarity with spreadsheets.
• Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner.
• Demonstrated ability to respond to difficult and sensitive requests for information.
• Demonstrated ability to function as a resource person.
• Demonstrated ability to prepare statistical and written reports.
• Demonstrated ability to train employees.
Employment with the Trial Court is contingent upon passage of a criminal record check.