Customer Care Delivery Specialist with English and Spanish
Join Alight Solutions, you will have a bright future!
Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with ... located in Krakow, Poland.
As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery business group within Alight Solutions.
Responsibilities:
As a Customer Care Delivery Specialist in HR Services with ... , your responsibilities will include:
• Providing support for the clients' employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others,
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• Explaining how to use the online HR systems,
• Investigating more complex cases.
Requirements:
• Excellent English: C1 minimum,
• Excellent ... : C1 minimum,
• Adaptability and attention to details,
• Excellent written and verbal communication skills,
• Self-motivation and willingness to learn,
• Experience in Customer Service is a plus, but not required. We will teach you all you need to know.
We Offer:
• Competitive salary: 5000 PLN gross,
• Language allowance: 1500 PLN gross
• Private medical care, life insurance,
• Benefit platform (MultiSport card, tickets, vouchers, and many more),
• Permanent contract and comprehensive rewards package,
• Career Growth Opportunities,
• Work-Life Balance.
Additionally, you can expect:
• Extensive ongoing training program,
• Work in an international team,
• Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,
• Opportunities to engage in many events, activities and charity initiatives,
• Modern office with chillout zone in a convenient location in Kraków.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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