The AI Program Director will promote the Commonwealth's AI vision across the executive branch, agency partners, and other state organizations. This role will lead a high-performing team of AI Architects, Developers, and Analysts in driving AI initiatives while also delivering comprehensive executive-level reporting, metrics, and dashboards to communicate the impact and progress of the AI program.

Working closely with EOTSS Risk and Privacy teams, the AI Program Director will ensure the development of AI solutions that are not only innovative but also safe, inclusive, and equitable. This pivotal role will ensure the responsible deployment of AI technologies, helping the Commonwealth stay at the forefront of continued technological advancement while maintaining the highest standards of integrity and fairness.

The primary work location for this role is 1 Ashburton Place, Boston, Massachusetts 02108. This position is expected to follow a hybrid model of reporting, which combines in-office workdays and work from home days as needed. The work schedule for this position is Monday through Friday 9AM - 5PM EST. Occasional local travel to industry related events and Commonwealth affiliated offices may be required.

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Responsibilities:

• Overall management of EOTSS' AI programs, ensuring that projects are delivered on time and within scope and budget.

• Collaborate with our agency partners to define AI solutions that address business challenges and drive innovation.

• Manage, track, and coordinate AI Project Requests to be reviewed by the AI COE, including documentation of identified risks or considerations and follow-up questions and topics for project teams.

• Coordinate meetings and discussions between EOTSS stakeholders and AI project teams to review use case considerations and follow-up questions as needed.

• Develop AI Project Evaluation response documentation and communicate with AI Project leads regarding the AI COE's evaluation of their project.

• Manage and maintain a centralized inventory of AI tools and capabilities leveraged by the Executive Branch, working with stakeholders across the Commonwealth to capture usage and deployment of AI (e.g., AGO, Agencies, EOTSS Contract Management, and Procurement).

• Develop the agenda for the AI COE / AI Project Evaluation meeting series and lead discussions with key stakeholders across the COE.

• Track and document ongoing AI COE program initiatives (e.g., policy and documentation updates, Executive Branch communications and guidance, training program development, etc.).

• Ensure AI initiatives comply with state regulations, industry standards, and ethical guidelines.

• Stay informed about advancements in AI technologies and advise leadership on strategic AI opportunities and risks.

• Define performance metrics and KPIs to measure the success of AI initiatives and their impact on the organization.

• Manage project resources, including budgets, timelines, and team members.

• Communicate project status and results to senior leadership and key stakeholders.

• Identify and mitigate potential risks in AI program execution.

• Facilitate knowledge-sharing on AI best practices across the organization, ensuring that training programs are developed and delivered effectively.

Preferred Knowledge, Skills and Abilities:

• Minimum of seven (7) years of relevant IT experience, preferably in a leadership role focused on the development, implementation, and management of AI technologies and projects. Ten (10) plus years of relevant experience is preferred.

• Demonstrated experience with AI technologies, machine learning frameworks, and data science methodologies.

• Strong understanding of data privacy, ethics, and regulatory concerns related to AI.

• Proven ability to manage large-scale technology projects with complex deliverables across multiple stakeholders.

• Experience working within or leading a Program Management Office (PMO) or AIfocused initiative is highly desirable.

• Ability to work cross-functionally and manage multiple projects simultaneously.

• Strong leadership abilities, with experience managing cross-functional teams.

• Excellent project management skills, with proven experience using project management tools and methodologies (e.g., Agile, Scrum).

• Excellent communication and presentation skills, with the ability to translate complex technical concepts for non-technical audiences.

• Experience managing AI initiatives within a government or public sector environment is preferred.

• Proficiency in project management software (e.g., Microsoft Project, JIRA, or similar).

Certifications:

• Relevant certifications in AI technologies, project management, or related fields are preferred, but not required.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in IT administration or IT management, of which (B) at least three (3) years must have been in a managerial capacity.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.