The RMV Revenue Operations Unit (ROU) supports the collection of revenue relating to RMV business transactions and processes. The Unit is responsible for processing payment default activity including check and credit card payments. They are also responsible for the collection of customers' returned payments from payment default actions. The ROU reviews these issues and assists with the resolution of financial related issues as the result of RMV business transactions through a review of financial related information both in the RMV Atlas system and external financial services.

The ROU supports Revenue and Finance reporting to the State Comptroller through MMARS, the state accounting system. The ROU is also responsible for regular reporting of specific business information to a variety of State Entities, Municipalities and Agencies.

Duties and Responsibilities

• Record and track payment default activity related to RMV Business transaction.
• Process payment default items in the RMV ATLAS system to record debt owed due to failed payments to the RMV.
• Process payments to resolve payment default actions on RMV debt from failed payments to the RMV.
• Ensure the accurate recording of RMV revenue collections.
• Review, verify and confirm the eligibility and accuracy of Customer refunds.
• Respond to telephone and email requests from RMV Service Centers, RMV Business Units and RMV customers for assistance with revenue, payment, and refund related questions.
• Provide customer service support to internal and external customers for RMV payment and refund inquiries.
• Provide feedback on financial processes within the ATLAS system to improve the quality of and promote processing efficiencies for RMV business transactions.
• Interpret state and federal laws, regulations, guidelines and procedures for financial operations and accounting systems.
• Confer with suppliers of goods and/or providers of services and their employees to explain state/agency rules, policies and accounting procedures governing payment and related financial transactions.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's inclusive culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Qualifications

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have at least (A) two years of full-time or equivalent part-time, professional experience in accounting or auditing, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions

I. An Associate's degree with a major in accounting, business administration or business management may be substituted for a maximum of one year of the required experience.

II. A Bachelor's degree or higher degree with a major in accounting, business administration or business management may be substituted for the required experience.

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
• For a disability-related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857-274-1935.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.