At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiency
What your background should look like:
The Order to Cash (O2C) Organization in the Financial Solutions Center is expanding the scope of responsibility by creating this position, which is responsible for dispute analytics and resolution, for specific dispute types, in line with the company policies and procedures.
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TE Connectivity's Dispute Resolution role is a position that partners with Customer Service, Pricing, Business Unit Finance, Sales, and other functions across TE, to ensure that disputes in scope are analysed, validated and resolved. Additionally, the role requires interaction with TE's external customers.
As a Dispute Resolution Analyst, the employee will be accountable for a portfolio of open disputes for a specific or multiple Business Units.
This role brings the opportunity to build mastery in this unique process and gain business acumen, as well as build skills of the future such as problem solving, effective communication and analytics.
This position reports to the O2C Team Leader or O2C Coordinator and is a member of the O2C Dispute Resolution Team.
Responsibilities:
Job responsibilities may include, but are not limited to the following:
• Perform dispute resolution activities: investigate, validate, and follow up until disputes are resolved, through effective communication and documentation to reach a satisfactory resolution.
• Research and obtain required supporting documentation to perform a straight validation of each dispute.
• Handle and resolve escalated A/R dispute management cases.
• Execute periodically dispute status reporting or upon request KPIs measurements.
• Develop a strong understanding of the business and customer knowledge.
• Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine.
• Perform root cause analysis and share analysis with Business Unit and O2C Lead Team.
• Proactively communicate with stakeholders and Lead Team: escalate as needed.
• Actively identify and communicate risks associated with the dispute root cause.
• Ensure robust compliance with applicable policies, procedures and processes.
• Communicate the final dispute resolution to the corresponding Team: collectable or valid disputes.
• Issue credit notes for valid disputes.
• Attend internal calls for strategic customer to provide update on open disputes.
Key Attributes:
• Excellent organizational and analytical skills.
• Solid problem solving and detail oriented.
• Strong communication skills.
• Ability to work with deadlines.
• Ability to work in culturally diverse Teams with many levels of personnel.
• Microsoft Office knowledge.
Education and Experience:
• Undergraduate degree in Finance / Accounting / Business Administration.
• Minimum 1-year professional experience in O2C roles, dispute resolution is a plus.
• Minimum 1-year professional experience in Financial Shared Service, supporting multiple countries/business units is an asset.
• Diversified, Industrial Product/Manufacturing industry experience preferred.
• Strong written and oral communication skills.
• Proficiency in English (B2 or higher).
• Accounting background is a plus.
• Experience using ERPs: SAP, HighRadius technology is a plus.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork