Vice President, Banking and Credit Operations, Operations and Delivery, Canadian Personal Banking

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Vice Presidents (VPs) at TD Bank Group contribute significantly to the overall reputation of TD. As executives, VPs set the ethical, organizational and performance standards for the teams they lead and exemplify how an effective performance and development culture functions day to day. A VP is expected to guide his/her team, collaborating as appropriate with TD partners, to deliver superior results in both the short and long term.

VPs promote adherence to TDBG's vision and purpose to be the better bank, and enrich the lives of customers, communities and colleagues. As part of the general management of their function, VPs are accountable to deliver against

TD's five shared commitments:

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another

Department Overview:

Canadian Personal Banking (CPB) Operations is responsible for end-to-end Money Out & Money In operation functions and capabilities across Canadian Personal Banking (CPB) products. As the largest operations group employing over 2400 employees, CPB Operations collaborate closely with business partners to deliver a legendary experience to distribution teams and customers.

They achieve operational excellence through four key objectives:

• EXCEED: Customer expectations the first time, every time
• ATTRACT: Develop and retain highly skilled Operations professionals who are customer obsessed
• ENABLE: Growth by establishing a workforce that is scalable to meet customer demand
• ACHIEVE: Best-in-class productivity, efficiency, and controls through a culture of continuous improvement

Channels & Partners Supported: Real Estate Secured Lending, Personal Lending, Credit Cards, Everyday Banking,

Wealth and Personal Savings & Investments.

They are customer obsessed and proud to call CPB Operations a great place to work for colleagues across the

country. They execute with excellence and collaborate with their partners to win. They are future-oriented and

actively focus on modernizing & simplifying our operations to deliver legendary service to both their partners and

customers, with teams spanning across Canada.

Job Description:

• Own end to end accountability for Center of Excellent on Banking and Credit Operations including Banking Operations (includes AML), GL oversight, RESL Discharge, Credit Maintenance for Canadian personal banking with some support for Business Banking
• Responsible for creating a Banking and Credit Operations Centre of Excellence, supporting all functions with robust SLAs and satisfying regulatory requirements
• Lead and deliver on the PACE Framework in-line with wider CPB strategic imperatives to achieve key metrics including CPS (cost per service), expense management, customer obsessed mindset, green SLAs while making it easy and automating to drive operational efficiency and resiliency
• Build strong & strategic relationship with key channel and value stream executives to ensure alignments of goals and delivery
• Ensure continuous improvement & to ensure a seamless, high quality and fast-paced process to reduce decision lead times, reduce expense & errors and create a future best-in-class target operating state
• Responsible to deliver within the parameters of regulatory framework ensuring compliance of all key internal and external requirements
• Part of CPB Operations Executive leadership team, collaborate and lead key strategic imperatives that span different businesses ensuring a thought-provoking and resilient approach
• Engage with external vendors, consultants and other Financial Institutions (where required) to remain updated with market trends and focus on strong delivery approach
• Lead people strategy - hire, develop, motivate and retain top talent and ensure Credit Operations team is a desirable career destination for TD colleagues. Create an inclusive, safe and engaging work environment for all colleague communities including diverse populations to ensure a great place to work

Job Requirements :

• Personal Banking: Participate and contribute proactively to E2E customer journeys, Develop customer oriented processes, procedures, and service levels, identify ways to improve economic profit, timely interlock of volume forecasting and capacity planning, build collective culture - customer oriented, collaborative/transparent.
• Risk/Product: implement preventative and detective control and monitoring framework and roadmap aligned with risk appetite and to ensure adherence to bank policies.
• Operations: Identify opportunities to deliver productivity savings/improvements to drive down CPS and enable cost avoidance
• GL Oversight for CPB operations to ensure meeting expectation on reconciliations and attestations on critical GL/CDA strings and ownership
• Distribution: Ensure reliable and effective workforce management and reduction of rework with channels

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet