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Senior Manager, FCRM - Quality Assurance

AT TD Bank
TD Bank

Senior Manager, FCRM - Quality Assurance

Toronto, Canada

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Financial Crime Risk Management

Pay Details:
$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

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As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

The TD Bank Group Financial Crimes Risk Management (FCRM) Department is responsible for Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF) regulatory compliance and prudential risk management across the TD footprint. We act as proactive and trusted advisors to TD Business Lines, while supporting a consistent, adaptable, and effective culture across the organization, ensuring money laundering and terrorist financing risks are appropriately identified and mitigated. We direct the design, content, and enterprise-wide implementation of TD's AML Program, which also includes ensuring that everyone both understands and complies with economic sanctions and anti-bribery/anti-corruption regulations. Our commitment to being The Better Bank means that we are continually evolving to meet the requirements of an ever-changing regulatory environment, while continuing to provide legendary customer experiences.

Job Description

Reporting to AVP, Issues Management & Quality Assurance, the Senior Manager provides strategic direction on the FCRM Quality Assurance (QA) program, procedures, and processes. The Senior Manager is responsible for establishing the QA framework and execution capabilities on the enterprise-wide Money laundering (ML), Terrorist financing (TF), Anti-Bribery/ Anti-Corruption (ABAC), and Sanctions risk assessment QA program for TD Bank Group.

Responsibilities

  • Demonstrates strong ethics, integrity, and leadership to promote a positive work environment that fosters collaboration, innovation, and synergies
  • Establishes and maintains the FCRM QA procedures for TDBG's enterprise-wide ML/TF, ABAC, and sanctions risk assessment ("risk assessment") program, in alignment with FCRM QA/QC Standards
  • Manages implementation and annual completion of QA activities for the FCRM RA program ensuring that the QA program is risk-based, comprehensive in scope and customized
  • Interacts with business segments, corporate functions and FCRM risk assessment management and staff in the development, execution and evaluation of ML/TF, ABAC, and sanctions controls under assessment
  • Serves as first point of escalation between FCRM QA team, and FCRM Advisory teams, FCRM 1B team, Enterprise RA team, FCRM executives, FCRM Testing, Control Process Group, Internal Audit, Regulators, as appropriate
  • Develops strong relationships and work collaboratively with business partners to keep abreast of issues and escalate as necessary.
  • Acts as subject matter expert and strategic advisor by providing guidance on QA issues to management, business units and respective teams for area of specialization.
  • Supports team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank and the risk assessment program.
  • Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
  • Acts as a brand ambassador for the business area/function and the bank, both internally and/or externally

Qualifications/Skills

  • University degree or equivalent experience
  • Advanced degree, professional accreditation, and/or 10+ years relevant industry experience
  • Experience in risk management, governance, compliance, or similar role is preferred
  • Working knowledge of AFC legal and regulatory environment considered as asset
  • Highly organized and well-developed skills in negotiating and influencing with the ability to deal with conflicting points of view and to effect creative and responsive solutions
  • Effective presentation and communication skills, in particular with respect to delivering content effectively to executives
  • Exceptional writing skills with the ability to draft superior quality reports, policies, manuals, procedures, and business correspondence for an executive level audience
  • Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment and prioritize competing priorities
  • Strong organizational and/or industry knowledge with a proven ability to work effectively in a cross-functional, complex and often ambiguous environment
  • Exceptional interpersonal skills, relationship building skills, and superior judgement
  • Strong problem solving skills and the ability to proactively identify issues and recommend solutions
  • Proficiency with Microsoft Word, Excel, and PowerPoint

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet

Client-provided location(s): Toronto, ON, Canada
Job ID: TD_bank-R_1385617
Employment Type: Full Time