Product Group Owner (US)

Line of Business:
Enterprise Enabling Functions
Job Description:

Department Overview:

About Operational Excellence: The Operational Excellence & Integration Department is part of the Chief Transformation Office aiming to foster a culture of continuous improvement across AMCB by identifying and implementing process enhancements, aiming to maximize automation, increase efficiency,

reduce waste, and ultimately improve overall business performance through streamlined operations and employee engagement, all while aligning with the company's strategic goals.

Services We Provide:

• Re- engineering : Lead re design for all AMCB businesses to baseline and design processes including technical architecture (tech owned) to meet business, risk and customer requirements.

• Process & Procedure Factory: Lead effort to centralize & standardize the creation of process and procedure documentation across AMCB. Provide oversight over process documentation revision and continuous updates.

• Process Automation & Controls: Lead projects to automate select manual processes to reduce risk, enable STP, and increase process efficiency. Reduce reliance on manual controls through automation aligned with TD's Framework.

• Create Operational Transparency: Lead effort to identify and document the core business capabilities required for AMCB's strategic objectives. Lead effort to establish monthly metric-oriented dashboards for both the COO group to monitor business priorities and the broader AMCB operating environment

• Support Eagle and high priority projects: Provide process engineering support to baseline and design targeted processes for Eagle remediation efforts and high priority projects

The role will work closely with the Process Re-engineering team, LOB's, and Technology to drive transformation initiatives.

Job Description Summary:

The Product Group Product Owner leads a team of Pod Product Owners and is responsible to ensure that a Product Group and its Pods are creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback, taking the pulse of the market and bringing in innovation and collaborating with stakeholders. The Product Group Owner should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Oversee and lead a team of Pod Product owners for an area of risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results

Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices

Integrates knowledge of the enterprise function's or business segment's overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise

Deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

Facilitates key strategic discussions and provides thought leadership (output may include roadmap and/or deliverables/ frameworks/ short to long term goals etc.)

Sets operational team direction and collaborate with others to execute on common goals

Focus on medium to long-range planning for functional area

Education & Experience:

Undergraduate degree and / or product certificate required

Graduate degree preferred

10+ years relevant experience

5+ years Product Owner or Agile related delivery experience

Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset

Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Customer Accountabilities:

Partners with senior management to support the delivery of a product vision

In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value

Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence

Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience

Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate

Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes

Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized

Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria

Manages delivery initiatives and (depending on complexity) oversee multiple development teams (Product Group or Pod) backlogs

Proactively raises issues that impede the efficient delivery of customer-focused increments

Responsible for defect management and prioritization

Shareholder Accountabilities:

Adheres, and ensures pods adhere, to enterprise frameworks and methodologies related to overall business management activities

Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required

Leads the submission and discussion on the Quarterly Business Review, with respect to their product

Identifies, mitigates and reports on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed

Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

Leads relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements

Leads or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations

Defines the OKRs in partnership with numerous stakeholders across the organization

Protects the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed

Oversees or leads the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand

Connects the alignment of colleague's contributions with the TD Shared Commitments

Builds and retains an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done

Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results

Sustains, identifies strong talent, recruits and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome

Enables colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues

Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership

Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues and create opportunities to collaborate with other functions and teams

Leads your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation

Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results

Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD

Fosters a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results

Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel - Occasional

International Travel - Never

Performing sedentary work - Continuous

Performing multiple tasks - Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds - Occasional

Sitting - Continuous

Standing - Occasional

Walking - Occasional

Moving safely in confined spaces - Occasional

Lifting/Carrying (under 25 lbs.) - Occasional

Lifting/Carrying (over 25 lbs.) - Never

Squatting - Occasional

Bending - Occasional

Kneeling - Never

Crawling - Never

Climbing - Never

Reaching overhead - Never

Reaching forward - Occasional

Pushing - Never

Pulling - Never

Twisting - Never

Concentrating for long periods of time - Continuous

Applying common sense to deal with problems involving standardized situations - Continuous

Reading, writing and comprehending instructions - Continuous

Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.