Work Location:
Wilmington, Delaware, United States of America

Hours:
40

Line of Business:
Product Management

Pay Detail:
$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages team of Marketing Managers supporting all RCS Partners (Merchants, Dealers, and Cobrand relationships)
• Ensures Partner satisfaction with marketing strategies and campaign execution across both Acquisition and Customer Management initiatives
• Interacts with Partners' senior management through presentations, recommendations, negotiations, and regular meetings
• Puts processes in place to ensure that TD and Partner marketing comply with applicable regulations
• Evaluates effectiveness of marketing programs and creates strategies to improve future initiatives
• Provides Senior Management with regular updates on marketing campaign performance
• Works closely with Account Management team (and other internal groups such as Finance, Operations, Credit, Risk) to ensure comprehensive marketing plans are developed and implemented for each partner
• Provides input and oversight into defining and ensuring adherence to the overall customer experience
• Evaluates effectiveness of projects after implementation
• Compiles and analyzes feedback from various internal areas and outside vendors, develop recommendations as appropriate and incorporates changes into future project plans
• Manages overall RCS promotional marketing budget to ensure proper utilization and optimization
• Coordinates development and implementation of Public Relations Strategy for assigned Partners
• Manages external vendors
• Supports Business Development team by providing Marketing and Product Development strategies for potential Partners; Participates in new business pitch meetings, as appropriate
• Manages RCS Advertising campaigns to generate awareness of and interest in RCS's financing programs
• Manages cross-business unit projects, as appropriate
• Contributes to development of overall division goals, establishes and implements department goals, strategies, programs, policies, and procedures in support of division objectives, including budget
• Successfully completes all required online training
• Utilizes and follows Compliance/Risk/AML/Legal control programs
• Consults with all Risk functions in the development and documentation of policies, procedures and controls, for all department processes.
• Ensures effective compliance with all job-relevant State and Federal regulations, including, but not limited to TD Bank Employee policies, procedures, CRA EEO/ AA, as well as all job relevant Risk Management and Corporate standards
• Ensures TD Bank maintains successful audits and exams within all areas
• Ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations, and guidelines as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies

• Bachelor's degree or equivalent experience
• 8+ years related experience required
• Supervisory experience required
• Extensive knowledge of financial services marketing practices and techniques, ideally in credit cards
• Excellent relationship management skills, including the ability to interact with senior management at external (Partners and Vendors) and internal entities
• Superior relationship management skills
• Excellent communication skills, both verbal and written
• Ability to analyze data and turn into recommendations for future marketing strategies
• Strong negotiation skills
• Proven organizational skills
• Vendor management experience required
• Proven ability to manage projects while working well within a team environment
• PC skills, with good general knowledge of related technology systems
• Occasional travel required

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous