Job Description:

The ServiceNow Platform Solution Architect for Data Management will be responsible for building, developing, designing, and implementing enterprise data sets and ensuring all new implementations and integrations do not detriment the performance of the system. This role is responsible for data strategy, integration and mapping across ServiceNow capabilities, and will be a key point of contact across Technology Services for common data elements and planning and will be accountable for implementation of Common Service Data Model within the platform.

The resource will review data requirements for new integrations and ensure all data requirements are aligned with the ServiceNow data model to ensure no impact to the ServiceNow platform at large. The Platform/Data Solution Architect will be critical in organization wide capability implementations such as Application Portfolio Management and other business critical applications to ensure cross-organizational governance of data and its quality is effective.

Job Description:

• Accountable for governing common data element usage across all platform capabilities (ie Change, Incident, Problem, 200+ Requests, CMDB, SecOps etc etc) and integrating solutions
• Work with Solution Architecture to leverage ServiceNow capabilities in supporting NEW Organizational Hierarchy (ie CSDM, APM)
• Platform Service Owner for Common Service Data Model capability, be a key Enterprise SME for Application Portfolio Management
• Accountable for all ServiceNow integrations, ensuring no impacts from increased changes on the platform (user licenses, product licenses, storage requirements etc.)
• Map out ServiceNow platform data dependencies for all processes and platform data models to ensure no upstream or downstream data impacts to the ServiceNow platform
• Review all new product and process introductions against the known data models to ensure alignment to existing data models or define new ones.
• Reduce data cost while improving data quality by working with the process owners to drive improvements
• Develop and maintain data retention policies ensuring execution of the same.
• Oversee data acquisition, analysis process, help boost data analytics delivery efficiency and quality.

Job Requirements

• Undergraduate Degree or Technical Certificate.
• ServiceNow CSA certification is required, CTA designation is preferred
• 10+ years technical experience.
• Expert knowledge of technical environments and tools (e.g., user environment, applications, software, hardware, programming languages and operating systems), business processes/procedures at organizational level.
• Advanced knowledge of business, standards, infrastructure, architecture and technology from a design/support/ solutions perspective.
• Primary matter expertise in multiple areas, strength in consulting on all aspects of research, data analysis, design, hardware/software support, development, testing.
• Readiness to work independently in a senior and lead role on a diverse range of tasks and coach others effectively.
• Dedicated mindset for introducing standards and best practices that ensure data is accurate, complete, current, understandable, and accessible.
• Fresh, innovative thinking when it comes to building data management capabilities, leverage as a competitive advantage.
• Ensuring the integrity of data backup and storage systems

Hybrid = 2 days a week in office

#LI-Tech

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet