Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$91,200 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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Job Description:
The IT Operations Manager will be responsible for leading application support team to mitigate and manage issues to our applications. The main responsibility is to ensure that the supported applications are working as expected in alignment with enterprise standards and meeting business objectives.
- Develop strategies and lead implementation for the efficient management of production operations.
- Define and monitor the Application Support team's yearly operating plan and performance objectives to monitor for quality and excellent delivery of the Application Support services.
- Review and analyze existing application effectiveness and efficiency and develop strategies for continuous improvement
- Manage team responsible for the day to day operational and support activities
- Oversee incident, problem, and change management and production readiness for new environments and strategically drive simplification, automation, and end-to-end capacity and performance management
- Ensure the level of service to customers/clients, availability metrics, analyze trends, and determine appropriate actions where applicable.
- Oversee the operations/ support/management of products/systems/ applications/services for a range of clients to support them in meeting business objectives/ goals.
- Support/ participate/lead in developing the strategic direction of own area
- Oversee vendor relationships; ensure timely/accurate communication and resolution of issues
- Oversee operating schedules / priorities for all infrastructure and incidents on a 7/24 basis to ensure operations are effectively and efficiently supported and maintained.
- Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines
Responsibilities - Breadth/Depth
- Highly available key contact with connections and relationships within the head office based in Toronto. Able to utilize networks in place to facilitate affective solutions and positive growth within the team
- Responsible for managing broad and highly complex/global team which are diverse in scope
- Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals
- Understands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organization
- Directs/manages a large group (e.g., up to 20) of IT professionals
Education/Tools/Applications
- 5+ years relevant experience in IT operations, managing teams and large-scale IT ecosystems
- Have a solid understanding of the current processes and tolls in place within our head office, including but not limited to the ability to understand and communicate effectively our processes, tool usage, expectations and the ability to measure the teams by head office standards
- Solid understanding and industry experience in the usage of ServiceNow, Splunk, Dynatrace
- Solid understanding of Cloud & Azure Platforms
- In-depth knowledge of TD incident lifecycle coverage for end-to-end incident management
- Solid understanding of TD customer facing applications
- Solid understanding of Canadian and USA Retail servicing applications
- Solid understanding of Wealth Platforms
- Working knowledge of Agile, DevOps methodology and tool
- ITIL Certification preferred
- Undergraduate degree or Technical Certificate; Graduate degree, preferred
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet