Director, Experience Design - Global Transaction Banking

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Job Description:

Preferred Qualifications

As the Director of Experience Design, you will hold a key strategic and leadership role within our organization. Your primary focus will be to lead the Global Transaction Banking (GTB) design team, driving end-to-end user experience strategies that elevate our digital platforms and ensure seamless, user-centric interactions. Working closely with senior business, product, and technology leaders, you will shape and implement a vision for exceptional experiences, fostering collaboration, innovation, and design excellence across our global organization.

ROLE DESCRIPTION

• Strategic Leadership:

Define and drive the UX strategy for Global Transaction Banking in alignment with business and technology goals, ensuring a unified and forward-thinking approach across platforms. Act as a trusted advisor to senior stakeholders. Drive collaborative efforts to deliver innovative solutions that meet user needs and create measurable business value.

• Global Team Leadership:

Build, mentor, and inspire a high-performing, globally distributed design team. Foster a culture of creativity, accountability, and professional growth, enabling team members to thrive and deliver exceptional outcomes.

• End-to-End UX Ownership:

Oversee the complete UX process, from user research and journey mapping to wireframing, prototyping, testing, and final implementation. Ensure best practices are embedded across all touchpoints for a seamless user experience.

• Innovation and Trend Analysis:

Stay ahead of emerging trends, tools, and technologies, identifying opportunities to incorporate new ideas and innovations into the design process.

• Executive Communication:

Present design strategies, findings, and results to senior executives and stakeholders with clarity and impact. Communicate the value of UX in driving business growth and improving customer satisfaction.

• Operational Excellence:

Establish scalable processes, frameworks, and workflows for the design team to deliver exceptional results efficiently while managing multiple priorities across a complex portfolio of projects.

CANDIDATE REQUIREMENTS

To excel in this role, you should have a blend of deep expertise in design and strategic leadership capabilities. Key qualifications include:

• Proven Leadership:

Extensive experience leading design teams, ideally in a global organization within the financial or banking sector. Demonstrated ability to manage and inspire diverse teams across multiple locations.

• Strategic Visionary:

A track record of driving UX strategy and leading the delivery of complex, user-centric solutions that create significant business impact.

• Collaboration Expertise:

Strong experience working closely with business, product, and technology leaders to align priorities and deliver exceptional results. Experience navigating organizational complexity and influencing decision-making at the executive level.

• Advanced Design Acumen:

Expertise in modern design tools (e.g., Figma, Axure, Sketch) and methodologies, along with a deep understanding of design systems and their role in driving consistency and efficiency at scale.

• Global Transaction Banking Knowledge:

Familiarity with the GTB domain and its unique challenges, including payments, trade, and cash management, is highly desirable.

• Exceptional Communication Skills:

Ability to articulate complex ideas clearly and persuasively to senior leadership, business stakeholders, and technical teams.

Why Join Us?

This is a rare opportunity to lead the transformation of global transaction banking user experiences at an organizational level. Join a forward-thinking team dedicated to innovation and excellence in design. If you are passionate about user-centric design, strategy, and global impact, we invite you to apply and become a pivotal part of our mission.

The Director - Tech Solutions TDS Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the gap between the business and technology, and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates. Role generally supports a significant Business area, Product Group, Enterprise Platform, Service or Capability within a Segment CIO or Functional area.

Depth & Scope:

• Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area.
• Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
• Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
• Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
• Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
• Oversees a sizable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
• Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization
• Role typically reports to an Executive role

Education & Experience:

• Undergraduate degree or Technical Certificate.
• Graduate degree, preferred.
• 10+ years related experience.
• Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects.
• Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business.
• Understands strategic direction (including financials) and champions' alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.