Work Location:
United States of America
Hours:
40
Pay Details:
$86,840 - $139,360 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
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As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Enterprise Enabling Functions
Job Description:
The Business Process Manager II uses Collections and Recovery strategic, analytical and operations knowledge and skills to drive product decisions, optimize features and improve user experience by analyzing portfolio behavior, defining Key Performance Indicators (KPIs), and collaborating with cross functional teams to increase operational efficiency and provide business line project support.
Responsibilities Include:
- Delivers pre and post implementation validations and ensure product is delivered in accordance with business requirements
- Supports the creation and integration of process enhancements
- Creates analytical plans to help guide each systematic exercise
- Manages the inventory of Champion vs. Challenger testing and deliver performance results
- Delivers ad hoc analytics to support new business initiatives and help influence project decisions
- Ability to work independently while managing multiple deadlines and priorities
Depth & Scope:
- Facilitates the documentation of all processes and controls
- Serves as the subject matter expert on all of the units functions and processes
- Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
- Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
- Challenges existing processes and makes change recommendations as necessary
- Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
- Ensures alignment with customer expectations to deliver a WOW! experience
- Partners with unit managers to provide support as needed
- Manages the technology change control process as needed
- Works on, and occasionally lead, special projects as needed
- Responsible for 3 6 processes of medium to high complexity
- Understands and contribute to the achievement of business strategy, goals and objectives
- Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
- Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
- Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
- Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
- Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
- Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
- Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
- Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
- Participates as a member of the team in executing assigned deliverables within specified parameters
- Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
- Supports the project team and the business by continuously developing knowledge in own area
- Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback
Education & Experience:
- Bachelors degree
- Bachelor's Degree in Finance, MIS, or Economics preferred
- Collections and recovery experience in secure and/or unsecure lending preferred
- Programming in SQL, SAS, Teradata, Python, R preferred
- 7+ years bank operations experience
- Strong PC skills including but not limited to Microsoft Suite software
- Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
- Skilled in research, analysis, problem solving, metrics and reporting
- Ability to identify process gaps and weaknesses
- Strong interpersonal and influence skills to enable change without direct control
- Ability to prepare and present findings and recommendations in a methodical manner
- Skilled in time management and driving tasks to completion
- Strong verbal and written communication skills
- Demonstrates leadership skills
- Ability to consult on the largest and most complex projects
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.