Company Description

Sutherland is seeking an organized and goal-oriented person to join as Associate Manager, Employee Experience who will be responsible for developing and executing engaging campaigns and initiatives that foster a positive and fulfilling work environment for our employees. This hands-on role requires a creative, energetic, and versatile individual who can leverage varied communication channels, strategic planning and event management skills to deliver exceptional employee experiences. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Description

• Develop and execute behavior change campaigns to promote desirable organizational values and employee engagement.
• Work closely with cross-functional teams to align employee experience initiatives with broader organizational goals.
• Leverage previous BPO experience to identify and implement best practices for employee experience management.
• Plan and coordinate large-scale employee events, including virtual and in-person gatherings.
• Manage multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Demonstrate excellent presenting and hosting skills, both in-person and virtually.
• Be available to work on weekends as required to support employee events and initiatives.
• Strengthen Relationships: Assist with managing attrition, shrinkage, and other critical metrics of the team.
• Understanding of live streaming, video production, and other electronic media to create compelling content for internal audience.
• Design basic flyers, posters, and other visual materials for internal dissemination and event promotion.

• Minimum of an associate degree in a relevant field (e.g., Communications, Marketing, Human Resources)
• 2-3 years of experience in developing and executing employee engagement campaigns or similar role
• Proficiency in live streaming, video production, and basic graphic design (Photoshop)
• Strong public speaking and presentation skills
• Excellent organizational and project management abilities
• Willingness to work on weekends as needed
• Residence in Mandeville, Jamaica, or willingness to relocate
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

• Certification in project management or event planning would be an asset
• Strong creative and innovative mindset