Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential.

Job Description

As the fastest growing, highest-performing charter school network in New York State, Success Academy is reimagining K-12 public education. Nationally recognized for our innovative, whole-child school model and outstanding academic results, Success Academy educators are empowering children from all backgrounds with the knowledge, skills, and self-belief to succeed in college and in life. We now need a results-driven Communications Program Manager to join our Customer Experience team.

• Work in collaboration with Network Teams to develop and execute communications strategies to support the family and scholar experience.
• Lead large-scale family and scholar communication plans end-to-end, while optimizing the family communications experience by advising on messaging, audience segment, timing, and channel.
• Develop and manage a School Communications Playbook that will be provided as a family communications resource to our school teams throughout the year.
• Handle one-off incident and safety communications effectively and efficiently.
• Lead and support a team of two to draft best-in-class content for a variety of channels (emails, text, robocall scripts, newsletters, presentations, talking points) and initiatives.
• Analyze performance metrics and make strategic recommendations on best practices to improve.

• A minimum 8 years experience developing and executing communications at large organizations;
• Bachelor's degree in communications or related field from an accredited college or university;
• Experience successfully managing a team.

• Sophisticated writing, editing, and presentation skills;
• Strong organizational skills with attention to detail, including experience fact-checking and proofreading;
• Quick learner with an ability to work urgently in a fast-paced and results-oriented environment;
• Strong project management skills, with the ability to establish protocols and processes, and and execute concurrent, deadline-driven projects from beginning to end;
• Analytical ability to translate data into actionable insights;
• Willingness to work a flexible schedule, as necessary;
• A commitment to improving public education and ensuring all students have access to a high quality education.