Fleet Operations Supervisor

Grade: P2

Department: Sales

Location: Camden, NJ

Summary - Purpose of Position:

Represents Commercial Fleet Department to all internal and external business partners in pre-order and post-order problem resolution. Implements and oversees all facets of commercial fleet and rental vehicle ordering within the requirements of SOA vehicle Distribution and Traffic functions.

Primary Responsibilities:

Must be able to perform all of these:

• Ensures accurate and timely submission/processing of all fleet orders.
• Serves as brand ambassador and operational advisor and point of contact to Fleet Management Companies, Rental Accounts and Fleet Ordering Retailers.
• Establishes/maintains commercial incentive codes and customer account #'s with Fleet Management Companies and internal SOA systems.
• Ensures JSOX compliance throughout commercial fleet processes.
• Makes informed decisions in support of commercial business partner satisfaction.
• Supervises and maintains commercial ordering portals utilized by authorized commercial business partners, to include end user training.
• Serves as department liasson within SOA, making decisions regarding required support from IT, Logistics, Product, Accounting and Distribution Departments.

• Clear, concise, timely communication and reporting with National Account Managers.
• Monitors commercial orders for fulfillment and brings to the attention of the Fleet Sales Operations Manager any anomalies that may impact account orders or business relationships.
• Develop and implement business improvement strategies focusing on technology improvements to reporting, status and order functionality.
• Maintains relationships with Regional and Distributor distribution departments.
• Travels on a regularly scheduled basis to FMC business partners to update, train and problem solve.

• Excellent PC and mainframe skills.
• Strong report writing skills (BI and Qlik).
• Ability to create accurate financial and business forecasts.
• Excellent interpersonal, communication, presentation, and analytical skills.
• Capacity for leadership. Comfortable making independent informed business decisions.
• Ability to train outside users on Subaru ordering requirements, status and vehicle locations.
• Detail-oriented with the ability to independantly prioritize business needs and provide customer focused follow-up to relevant parties.