Overview
As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of an Account Fleet Coordinator (AFC)!
The Account Fleet Coordinator is the primary client service contact for a portfolio of Enterprise Fleet Management accounts, sharing ownership of the client experience with the Client Strategy Manager (CSM). The AFC maintains client relationships, provides sales and administrative support to client accounts and partners with Fleet Operations to provide for a strong client experience. The AFC is responsible for providing reporting and administrative support to the sales team as well as superior service to our clients. The AFC maintains daily contact with clients and provides exceptional support through professional verbal and written communication, with the goal of exceeding the client's expectations. They will need to pivot frequently between their tasks, emails, and meetings.
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Compensation begins at $52,915 per year, depending upon relevant experience and skill level. This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m. This is a work from home position that will allow you to work 100% from your home residence in Boise, ID or the surrounding ID counties.
Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, schedule flexibility, paid time off, great discounts, and organizational growth potential.
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 725,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.
Responsibilities
- Act as a local, knowledgeable resource for an assigned book of Fleet Management clients, primarily through phone and email
- Manage all administrative and sales support tasks related to the client base
- Create, update and distribute client lease documents and field related questions
- Input and initiate vehicle quotes and orders for clients
- Collaborate with internal operational teams to determine options and solutions for clients
- Assist the sales team by preparing documents, materials and reports for client meetings, and attend as requested
- Participate in monthly virtual development meetings and assist in achieving department goals
Equal Opportunity Employer/Disability/Veterans
#LI-REMOTE
Qualifications
- Must reside in Boise, ID or the surrounding ID counties
- Must have 5+ years of prior client, sales, or vendor support experience; or logistics, supply chain
- Must have 5+ years of successful experience with problem resolution or analyzing data to make recommendations
- Must have at least 3 years of successful client communication or experience in collaboration and having adversarial conversations
- Must have basic computer skills (Word, Excel and Power Point)
- Must be willing to accept $52,915 per year
- Must have the ability to meet all work from home technical requirements
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
The ideal candidate will possess the following competencies:
- Executing
- Customer Service
- Working with a Team
- Planning and Organizing
- Detail-Oriented
- Problem Solving
- Communication
- Flexibility
Work from Home (WFH) Requirements:
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)