As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better. Plus, we have an award-winning culture and were recently named one of the World's Best Workplace by Fortune!
Wa are delighted to present a new opportunity to join Stryker as a Lead Coordinator, for our office based in Malmo, Sweden. The primary function of this role is to play a coordinating role that ensures the daily customer service delivery of the kit operation. The lead coordinator is an expert in the end-to-end kit operational process with demonstrated competence across all business divisions/ franchises across Sterile/ non-sterile. This role will be expected to support the team with resolution of process related challenges that may impact the daily customer service delivery.
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Where needed, the lead coordinator will be expected to support the team in delivering the daily customer requirements by performing one or more activities in the end-to-end return, processing and delivery of customer loan kits consignments. The lead coordinator, being the process expert, may also be required to train others across the end-to-end process. The lead coordinator is expected to support the team in managing workload and tasks, report activity to the appropriate channels including the team leadership, Asset, Sales, Marketing, Commercial, and the recipient of the build materials.
The Job's mission:
The lead coordinator will be a problem solver able to support investigations into quality deviations. This includes identifying and supporting continuous improvement efforts and engagement in process improvements to enhance the quality and overall service to our customers. This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers' contractual agreements. T
The lead coordinator, being the expert in the end-to-end process, may be expected to support less experienced operatives in the execution of assigned task and to ensure high level of customer satisfaction.
Your key responsibilities:
- Kit Inspection and build expert with competence across all business divisions/ franchises across Sterile/ non-sterile kit types with low quality deviations detected and recorded
- Support On-Job-Training and Stryker Learning Management System (SLMS) operating procedure/ work instruction signoffs for less experienced operatives/peers.
- Support with improving local kitroom processes, improving QMS Work instruction documents etc
- Audit quality of kits built or inspected by peers
- Support department-wide projects which may include integration activities.
- Drive continuous improvement through process improvement and waste reductions
- Support the team leadership in day-to-day operations
Your Profile:
- High School/ Diploma / GSCE's (or equivalent) is essential.
- English speaking (Professional Working Proficiency in English communication) is essential.
- Further Education i.e. College or University is a plus.
- Minimum 3 years of kit operations experience gained within Medical Device, Pharmaceutical, healthcare or other or equivalent industry.
- Experience of working within a team.
- Experience of working to tight deadlines.
- Excellent communication skills.
- Can demonstrate a high level of problem-solving skills.
- Must be IT proficient and efficient in an administrative environment. Familiar with Microsoft Office tools.
- Knowledge of Operations management processes & general logistics.
- Fluent Swedish is beneficial.
Competencies & Behaviours:
- Customer oriented- Strong customer focus
- Engagement- Drive self-engagement and other's team members' engagement
- Decision Making/Judgement - Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately.
- Relationship Builder/ collaborator - Builds and maintains relationships within the team and across the wider organisation.
- Excellent communication skills.
- Proactive - Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately.
- Strong internal drive and motivation to make a difference and add value to an organisation.
- Attention to Detail - being careful about detail and thorough in completing work tasks.
- Dependability - being reliable, responsible, dependable, and fulfilling obligations.
- Independence - developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Initiative - a willingness to take on responsibilities and challenges.
- Innovation - creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Integrity - being honest and ethical. Promote and disseminate Compliance Culture within the Company (compliance and ethical behavior)
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.