Why join Stryker?
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As an Associate Clinical System Administrator, you will support the implementation and administration of Vocera's Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker's mission- to make healthcare better.
Primary Job Location: 163 Veterans Dr, White River Junction, VT 05009 with occasional travel to secondary location: 421 N Main Street Leeds MA 01053
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Who we want:
Collaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
What you will do:
- You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
- Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
- You will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
- Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
- You will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
- Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; Collaborate with Vocera Technical Support and the customer's support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software
- Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines
What you need:
- Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. Will consider an additional 6 years' work experience in lieu of a bachelor's.
- 2+ years' clinical or healthcare IT (HIT) experience
- Must be a US Citizen
- Demonstrated success in delivering excellent customer support
- Prior experience supporting clinical end users through rounding and training
- Able to work under pressure with physician and nursing staff
- Experience with clinical workflow analysis and design
- Experience with Cisco wireless networks and equipment a plus
$73,100 - $107,200 salary plus bonus eligible + generally eligible for short-term and long-term financial incentives. Benefits (including but not limited to health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
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About Stryker
Our benefits:
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
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Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.